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Adobe has announced the discontinuation of cloud-based file syncing services which will be implemented on October 1st, 2024 for all Enterprise/Federated customers (including VCU).
With this change, which is not being managed by VCU, any and all synced files stored within Adobe’s Cloud storage platform using a VCU Adobe account (a Federated ID) will be permanently deleted from Adobe’s cloud storage platform. This means that VCU end-users need to backup and migrate any files stored within Adobe’s Cloud storage platform to another storage medium such as local storage, a USB storage device, and/or Google Drive storage. A complete backup/migration guide can be found at https://go.vcu.edu/adobe/backup.
If you have questions about this change, please reach out to us at adobe@vcu.edu or by submitting a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software category and use the "Ask a question" option.
VCU Technology Services will be performing a failover of file sharing services hosted on the University's primary NAS cluster. This work is scheduled to begin at 8pm on Friday, November 15th, and is as prerequisite for the physical relocation of this equipment to the University's new data center facility.
Work is expected to conclude by 11:59pm on Sunday, November 17th, at which point, the University's file services are expected to have been failed over to the DR cluster at our backup site, where they will remain for one week.
On Friday, November 22nd, beginning at 8pm, failback operations will commence to return all file services to the primary NAS cluster. This effort is expected to conclude by 11:59pm on Sunday, November 24th.
In addition to file shares, the following services will experience brief disruptions during failover / failback activities:
- myVCU Portal (https://my.vcu.edu)
- VCU Bitbucket (https://scm.vcu.edu)
- VCU Go! Keywords (https://go.vcu.edu)
- VCU Filelocker (https://filelocker.vcu.edu)
- Personal websites residing on people.vcu.edu
Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.
Further details have been proactively communicated to the University's Technology Users Group and the VCU Technology Advisory Committee.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services has completed work associated with Phase 1 of the primary Network Attached Storage (NAS) failover test. Core University file services are now operating from our standby environment at our backup site, where they will remain for one week while production equipment is relocated to the University's new data center facility.
On Friday, November 22nd, beginning at 8pm, failback operations will commence to return all file services to the primary Network Attached Storage (NAS) environment at the new primary location. This effort is expected to conclude by 11:59pm on Sunday, November 24th.
Meanwhile, users experiencing any issues accessing file shares are encouraged to please first shutdown and reboot their machines and retry prior to opening a support ticket.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
