Current Status
Active Alerts
VCU Technology Services is aware of an issue affecting cooling infrastructure at our disaster recovery data center facility. VCU Facilities Management is working to investigate the issue and identify a solution. Meanwhile, Technology Services is actively monitoring and managing the situation and taking action to minimise impact to services. At this time, no impact to production resources is anticipated.
We will resolve this incident once we have received confirmation this issue has been resolved.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Adobe has announced the discontinuation of cloud-based file syncing services which will be implemented on October 1st, 2024 for all Enterprise/Federated customers (including VCU).
With this change, which is not being managed by VCU, any and all synced files stored within Adobe’s Cloud storage platform using a VCU Adobe account (a Federated ID) will be permanently deleted from Adobe’s cloud storage platform. This means that VCU end-users need to backup and migrate any files stored within Adobe’s Cloud storage platform to another storage medium such as local storage, a USB storage device, and/or Google Drive storage. A complete backup/migration guide can be found at https://go.vcu.edu/adobe/backup.
If you have questions about this change, please reach out to us at adobe@vcu.edu or by submitting a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software category and use the "Ask a question" option.
Network services will be cutting fiber out of the Pocahontas building (UCC) on January 10th starting at 8pm. The following locations will lose connectivity to the VCU network during this maintenance:
1 Capitol Square
1 Capitol Square PCI
701 E. Franklin Street
The below locations will lose their backup voice links, however primary voice links will remain up and operational. No network or voice outage is expected:
Ambulatory Care Center
Critical Care Hospital
Massey Cancer Center
Main Hospital
North Hospital
Nelson Clinic
West Hospital
Sanger Hall
The POCA fiber maintenance has been postponed.
The POCA (UCC) Fiber maintenance has been rescheduled for Wednesday January 22nd starting at 8pm. In the event of inclement weather and this maintenance is postponed, the backup date will be Friday January 24th starting at 8pm
Network Services will be cutting the remaining fiber out of the Pocahontas building (UCC). The following locations will not have VCU internet or phones during the maintenance.
1 Capitol Square
1 Capitol Square PCI
701 E. Franklin St.
These locations will lose their backup voice connections. Primary voice connections will still be in place so phones will not be impacted.
Ambulatory Care Center
Critical Care Hospital
Massey Cancer Center
Main Hospital
North Hospital
Nelson Clinic
West Hospital
Sanger Hall
Clinical Support Center
