Canvas

Backup internet connection outage

July 18, 7:09am EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jul-18, 7:09am EDT

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

Zoom LTI Currently Not Working within Canvas

June 03, 12:01pm EDT
E-mail & Collaboration Teaching & Learning Canvas Zoom
 
Jun-3, 12:01pm EDT

Zoom is currently unavailable for use within Canvas. We are working with Zoom and Canvas to troubleshoot this issue.Please email lsrequest@vcu.edu if you have any questions or concerns.

 
Jun-3, 1:20pm EDT

Thank you for your patience as we worked to resolved this issue. The Zoom LTI is now working in Canvas. If you continue to experience an issue, please email lsrequest@vcu.edu.

Canvas Maintenance (Interruptions Expected) - May 28th

May 24, 1:45pm EDT
Teaching & Learning Canvas
 
May-24, 1:45pm EDT

On Tuesday, May 28th from 12:30AM to 2:30AM, the Learning Systems team will be completing emergency maintenance which will disrupt student access to Summer 2024 courses within Canvas. This maintenance will resolve an issue currently affecting students whose registration status changed during the week of May 13th. We apologize for any inconvenience this issue may cause.Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow Is Currently Unavailable

May 10, 6:57am EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
May-10, 6:57am EDT

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
May-10, 7:52am EDT

ImageNow is up and operational.  Issues has been resolved.

ISP fiber splice maintenance

April 11, 5:00pm EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Apr-11, 5:00pm EDT

On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC.  There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.

 
Apr-12, 7:37am EDT

The fiber maintenance was successfully completed.

TOC to TAB fiber cable

March 12, 4:00pm EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Mar-12, 4:00pm EDT

Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center.  There should not be any impact to other fibers in the area.

Scheduled - Internet Outage

February 02, 5:00am EST
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Feb-2, 5:00am EST

On Friday 2/2/24 from 5 AM - 6 AM, users will exprience a short internet outages while we perform critical  troubleshooting of the  100Gig Internet connection from VCU.  The outages will occur for approximately 3-5 mins and there will be 2-3 of those in that hour.  We expect to main our internet connection during this change via the secondary internet connection out of Harris Hall data center.  

 
Feb-6, 4:11pm EST

All work was completed on 2/2/2024 as expected.  

VCU Websites Outage

January 27, 7:47pm EST
Data, Research & Reporting Teaching & Learning University Applications Web Applications Canvas App2Go Question Pro Search.vcu.edu Adobe Central Classrooms RedCap Wiki Confluence Blogs Banner Linked In Learning SAS Visual Analytics myVCU Portal Lon-Capa Tableau Degree Works Docusign Respondus VCU Reporting Center SiteImprove Software Center TerminalFour (T4) Kaltura Websites eServices Top Hat ImageNow Operational Data Store (ODS) Pentana RealSource Sunapsis North America > NA3 North America > Demo
 
Jan-27, 7:47pm EST
VCU webpages, VPN and web applications are currently unavailable. IT is aware of the problem and working to resolve. Please contact the IT Support Center at 804-828-2227 with any questions. 
 
Jan-27, 8:45pm EST

We are getting reports that some sites are back up and other resources are available. We are continuing to look into the issue to determine a root cause

 
Jan-27, 9:17pm EST

We’re back! The VCU network issues have resolved and all websites and applications are accessible again. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Login Issues for Canvas

January 07, 1:22pm EST
Teaching & Learning Canvas
 
Jan-7, 1:22pm EST

VCU customers may be presented with an SSL Warning when logging into Canvas. We are currently investigating the problem.

VCU customers may bypass this message by logging in directly at: https://virginiacommonwealth.instructure.com/login/saml

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jan-7, 2:48pm EST

A fix has been implemented and we are monitoring the results. We expect that this issue will resolve by end-of-day.

Any customers that are still affected may bypass this message by logging in directly at: https://virginiacommonwealth.instructure.com/login/saml

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 


 
Jan-8, 8:23am EST

We're back! VCU customers should be able to now login successfully. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Fiber repair between Cabell and TAB

December 28, 7:00am EST
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Dec-28, 7:00am EST

Network Services contractor will be onsite to fix damaged fibers between Cabell Library and TAB on Thursday December 28th.  During the repair the following PCI networks may be unavailable:

TAB

Henry St Parking Deck West

Henry St Parking Deck East

ICA

Laurel St Parking Deck

Rhoads Hall

West Grace Student Housing

West Grace Student Housing North

700 W. Grace St - Facilities Management Building

Au Bon Pan - 944 W. Grace St

Broad and Belvedere Apartments

814 W. Grace St - Formerly Noodles and Company

West Broad Parking Deck

Work is expected to be completed around 7pm.

 
Jan-2, 8:18am EST

The Cabell to TAB fiber repair was successfully completed.