Clients may encounter delays when logging into MyVCU. We are investigating the cause.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

MyVCU has been restored to full functionality. 

Should you have any questions or concerns, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.

We are currently experiencing an outage on blogs.vcu.edu and are working to resolve the issue as quickly as possible.

blogs.vcu.edu is back online and operating normally. We are continuing to monitor performance closely to ensure a stable experience prior to resolving the incident. 

blogs.vcu.edu is fully operational. The issue has been resolved, and we have confirmed that performance has returned to normal.

We apologize for any inconvenience caused by the outage and appreciate your patience.

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

VCU customers are experiencing trouble when logging into the Central Authentication System (CAS) and accessing VCU Web Pages due to network infrastructure maintenance taking place this evening. Maintenance is expected to run until midnight Tuesday, July 2nd, 2024. Updates will be posted at that time.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We’re back! VCU webpages and Central Authentication Service (CAS) are back up and running. 

Please contact the IT Support Center to report any ongoing issues at 804-828-2227 or itsc@vcu.edu. 

VCU Technology Services will be performing a failover test of file sharing services hosted on the University's primary NAS cluster.  This work is scheduled to begin at 8pm on Friday, June 21st.

Work is expected to conclude by 11:59pm on Sunday, June 23rd, at which point, the majority of the University's file services are expected to have been failed over to the DR cluster at our backup site, where they will remain for one week.

On Friday, June 28th, beginning at 8pm, failback operations will commence to return all file services to the primary NAS cluster.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

In addition to file shares, the following services will experience brief disruptions during the failover (June 21-23) and failback (June 28-30) operations.

• VCU Filelocker (https://filelocker.vcu.edu)
• Personal websites residing on people.vcu.edu

Further details have been proactively communicated to the University's Technology Users Group and the VCU Technology Advisory Committee.

VCU Technology Services has completed work associated with Phase 1 of the primary Network Attached Storage (NAS) failover test.  The majority of the University's file services are now operating from our standby environment at our backup site, where they will remain for one week.

On Friday, June 28th, beginning at 8pm, failback operations will commence to return all file services to the primary Network Attached Storage (NAS) environment at our primary location.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Meanwhile, users experiencing any issues accessing file shares are encouraged to please first shutdown and reboot their machines and retry prior to opening a support ticket.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Beginning at 8pm this evening (Friday, June 28th), VCU Technology Services will commence failback operations to return file sharing services to the primary Network Attached Storage (NAS) environment at our primary data center.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

In addition to file shares, the following services will experience brief disruptions during this work.

• VCU Filelocker (https://filelocker.vcu.edu)
• Personal websites residing on people.vcu.edu

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow is up and operational.  Issues has been resolved.

On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC.  There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.

The fiber maintenance was successfully completed.

Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center.  There should not be any impact to other fibers in the area.

On Friday 2/2/24 from 5 AM - 6 AM, users will exprience a short internet outages while we perform critical  troubleshooting of the  100Gig Internet connection from VCU.  The outages will occur for approximately 3-5 mins and there will be 2-3 of those in that hour.  We expect to main our internet connection during this change via the secondary internet connection out of Harris Hall data center.  

All work was completed on 2/2/2024 as expected.  

We are getting reports that some sites are back up and other resources are available. We are continuing to look into the issue to determine a root cause

We’re back! The VCU network issues have resolved and all websites and applications are accessible again. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.