VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

Power has been restored and all buildings are back up and operational.

We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.

Services are coming back online and our technicians are working to confirm the restoration of all services.

VCU's network and services have been restored.

We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We're back! Access to the VCU Reporting Center has now been restored. 

Thank you for your patience.

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

Services are starting to come back online and work continues to restore all services.

On Friday July 19th, Network Services will be working with our ISP Segra to migrate our remote site connections from POCA to TOC.  During this maintenance, remote locations will not have internet connectivity (network and wireless).  Here are the location impacted by this maintenance:

I-Lot Deck

5285 Shawnee Rd

3701 John Tyler Hwy

2235 Staples Mill Rd

1330 N. 26th St

3300 Gallows Rd

1314 W. Main St

100 W. Franklin St

1040 Oliver Hill Way (Steam Plant / PPD Admin Bldg / Facilities Warehouse) 

All of the remote site connections have been successfully migrated from POCA to TOC. 

On July 18th 2024, from 8 PM to 12 AM, Network services will be migrating Layer 3 routes from the Poca Data Center and over to the TOC Data Center. 

This is a required change to meed the deadline of vacating the old Poca Data Center.   

During this change systems housed and hosted at the Poca Data Centers will see a momentary outage/blip.   

Our execution plan consists of executing smaller changes first and then testing to validate if those changes took place as expected.    Once that positive validation is met, we will proceed with further changes.  If we run into issues, this change window time will be used to troubleshoot and revert changes before the change window closes.  

We’re back! The VCU network should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

Please note we are currently experiencing issues five digit dialing on both Monroe Park and VCU Health campuses.  Our voice engineers are looking into the issue.  If assistance is needed, please contact Telecommunications Services at 804-828-2227 option 2.

All phone dialing and audio issues have been resolved.  If further assistance is needed, please contact Telecommunications Services at 804-828-2227 option 2.

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow is up and operational.  Issues has been resolved.