Technology Services is pleased to announce the upcoming launch of our new IT Alerting Solution, going live on July 1, 2025.

Please note that existing subscriptions cannot be migrated to the new platform. To continue receiving important IT notifications, you’ll need to resubscribe to the services and communication channels you wish to follow.

To avoid missing any alerts, we encourage you to complete your subscription setup before July 1 by following the instructions in this Knowledge Article.

Feel free to share the article link with your team and colleagues to ensure a smooth transition.

Thank you for your attention and if you have any questions please email ITSMO@vcu.edu.

Some customers may experience email delivery failures when sending emails to accounts ending in vcuhealth.org accounts.

VCU Health is aware of the issue and is actively working with Zixmail to resolve the issue.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We are investigating a sporadic issue with various Google services, which includes (but not limited to)  Google sign-in, Google Drive, Google Docs Editors, Google Cloud, Google Meet, Gemini, and others. We’re working to fix the problem as quickly as we can.

During this time, Google sign-in may not work and Google apps may take longer to load or fail to load.

Smartsheet is also now reporting it is affected by the outage.

Adobe is also now reporting degraded performance of certain web applications such as Express is impacting some users. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

• Google Workspace has reported services (Gmail, Drive, Docs Editors, Meet, etc.) have been restored.
• Google Cloud services are still down but a fix has been identified and is in progress.
• Smartsheet is working on a fix.
• Adobe is still investigating the issue.

• Adobe web services (Express, Portfolio, etc) are now fully restored for all customers. 

We’re back! Adobe, Google, and Cloudflare should be fully up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

Power has been restored and all buildings are back up and operational.

We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.

Services are coming back online and our technicians are working to confirm the restoration of all services.

VCU's network and services have been restored.

We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We're back! Access to the VCU Reporting Center has now been restored. 

Thank you for your patience.

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

Services are starting to come back online and work continues to restore all services.

Customers are experiencing delays in sending and receiving email to their VCU email account. We have identified delays in email delivery, and are actively investigating. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

The email issue related to sending and receiving email to VCU email accounts has been resolved.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.