Technology Services is pleased to announce the upcoming launch of our new IT Alerting Solution, going live on July 1, 2025.

Please note that existing subscriptions cannot be migrated to the new platform. To continue receiving important IT notifications, you’ll need to resubscribe to the services and communication channels you wish to follow.

To avoid missing any alerts, we encourage you to complete your subscription setup before July 1 by following the instructions in this Knowledge Article.

Feel free to share the article link with your team and colleagues to ensure a smooth transition.

Thank you for your attention and if you have any questions please email ITSMO@vcu.edu.

Our service provider for RamsCentral is currently experiencing an issue which is delaying email notifications coming out of the system.  The vendor is aware and will update us once the fix is implemented.  

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We have received word that our vendor has implemented a fix for the Email Delay issue with RamsCentral.   We are noticing that their fix has triggered some duplicate emails.  The ITSMO is monitoring emails in the system to ensure that all emails are properly processed now that the vendor fix is in place.  Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Our service provider for RamsCentral is currently experiencing an issue which is affecting customer's ability to resolve records, as well as performing other actions (Placing records on hold, posting notes, emails, etc..).  

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We’re back! RamsCentral should be up and running without performance issues.  We will continue to monitor the service but everything should be back to normal now.   Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU Technology Services will be performing routine maintenance beginning on January 31st starting at 11:30

You may not be able to access RamsCentral for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Closing old maintenance.

VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

Power has been restored and all buildings are back up and operational.

We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.

Services are coming back online and our technicians are working to confirm the restoration of all services.

VCU's network and services have been restored.

We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We're back! Access to the VCU Reporting Center has now been restored. 

Thank you for your patience.

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

Services are starting to come back online and work continues to restore all services.

VCU Technology Services will be migrating Cherwell Service Management to RamsCentral on October 3rd starting at 5:00pm.

During the migration, the ITSM and HR Case Management ticketing services will be unavailable.  The migration will be complete by 8:00pm.  After the migration is complete, existing web links and email monitors will be updated to point to the new system (RamsCentral).  

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled maintenance for the Cherwell to RamsCentral migration is complete.   

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.