VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

Power has been restored and all buildings are back up and operational.

We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.

Services are coming back online and our technicians are working to confirm the restoration of all services.

VCU's network and services have been restored.

We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We're back! Access to the VCU Reporting Center has now been restored. 

Thank you for your patience.

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

Services are starting to come back online and work continues to restore all services.

VCU Technology Services will be migrating Cherwell Service Management to RamsCentral on October 3rd starting at 5:00pm.

During the migration, the ITSM and HR Case Management ticketing services will be unavailable.  The migration will be complete by 8:00pm.  After the migration is complete, existing web links and email monitors will be updated to point to the new system (RamsCentral).  

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled maintenance for the Cherwell to RamsCentral migration is complete.   

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU Technology Services outage affecting internet network, VCU Websites, and other systems. Technicians are actively investigating the outage and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

IT is still implementing the fix to restore major VCU systems/services impacted but this is a manual process and it will take some time. 

If your Windows computer is not loading and is giving a blue screen error, it has been impacted. Please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix.

If your Windows computer is working normally, there is nothing you need to do or update and you were not impacted by this outage.

IT is still implementing the fix to restore VCU systems/services impacted but this is a manual process and it will take some time. 

If your Windows computer is not loading and is giving a blue screen error, it has been impacted. Please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix. Additionally, VCU customers can visit the fixIT repair shop on campus to receive help 

If your Windows computer is working normally, there is nothing you need to do or update and you were not impacted by this outage.

The TS system incident caused by the global Crowdstrike outage have been resolved and TS services are now up and running. Big thank you to everyone involved!

There are still some users whose machines are affected and have not yet been remediated. This has been a manually implemented process so if your Windows computer is still experiencing a blue screen issue please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix.

Additionally, the VCU fixIT repair shop on campus is open from 10 am - 4 pm and is happy to assist.

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

Cherwell is currently experiencing an issue which is affecting IT Analysts from navigating the system. 

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We’re back! Cherwell should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow is up and operational.  Issues has been resolved.