Issue Reported from Service Provider for DUO Multi-Factor Authentication

Incident

August 21, 2:37pm EDT

Issue Reported from Service Provider for DUO Multi-Factor Authentication

Status: closed

Start: August 21, 11:20am EDT

End: August 21, 2:37pm EDT

Duration: 3 hours 17 minutes

Affected Components:

Accounts, Access & Security E-mail & Collaboration University Applications App2Go Office365 Duo Two-Factor

Update

August 21, 11:20am EDT

Our service provider for DUO Multi-Factor Authentication (MFA) is currently experiencing an issue which is affecting customer's ability to access VCU resources using Azure Active Directory. Authentication is functioning but MFA is impacted.

Status Updates from DUO around this incident can be found at: https://status.duo.com/incidents/rw7g0q7ztj8f

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Resolved

August 21, 2:37pm EDT

We’re back! DUO Multi-Factor Authentication (MFA) should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.