Current Status

Affected components: Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)

Active Alerts

January 23, 11:00am EST
University Applications Adobe
Jan-23, 11:00am EST
[in progress]

Adobe has delayed the discontinuation of cloud-based file syncing services which will now be implemented on February 3rd, 2025 for all Enterprise/Federated customers (including VCU).

With this change, which is not being managed by VCU, any and all synced files stored within Adobe’s Cloud storage platform using a VCU Adobe account (a Federated ID) will be permanently deleted from Adobe’s cloud storage platform. This means that VCU end-users need to backup and migrate any files stored within Adobe’s Cloud storage platform to another storage medium such as local storage, a USB storage device, and/or Google Drive storage. A complete backup/migration guide can be found at https://go.vcu.edu/adobe/backup.

If you have questions about this change, please reach out to us at adobe@vcu.edu or by submitting a ticket a https://go.vcu.edu/adobe/help.

Maintenance

Week of 01/05/2025
January 10, 8:00pm EST
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
Jan-10, 8:00pm EST
[in progress]

Network Services will be cutting the remaining fiber out of the Pocahontas building (UCC).  The following locations will not have VCU internet or phones during the maintenance.

1 Capitol Square

1 Capitol Square PCI

701 E. Franklin St.


These locations will lose their backup voice connections.  Primary voice connections will still be in place so phones will not be impacted.

Ambulatory Care Center

Critical Care Hospital

Massey Cancer Center

Main Hospital

North Hospital

Nelson Clinic

West Hospital

Sanger Hall

Clinical Support Center


Week of 01/26/2025
IT Support & Campus Resources HR Support Portal (RamsCentral) IT Support Portal (RamsCentral)
Jan-31, 11:30pm EST
[in progress]

VCU Technology Services will be performing routine maintenance beginning on January 31st starting at 11:30

You may not be able to access RamsCentral for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

This Week
University Applications Banner Degree Works eServices
Feb-14, 11:00pm EST
[upcoming]

VCU Technology Services will be performing routine maintenance beginning on 02/14/2025 starting at 11 PM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

University Applications eServices
Feb-15, 10:00pm EST
[upcoming]

VCU Technology Services will be performing routine maintenance beginning on 02/15/2025 starting at 10 PM ET.

You may not be able to access eServices and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Upcoming Week 02/16/2025
University Applications Banner Degree Works eServices
Feb-22, 12:00am EST
[upcoming]

VCU Technology Services will be performing routine maintenance beginning on 02/22/2025 starting at 12 AM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

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