Current Status
Active Alerts
Apple's newest OS update Sequoia, has removed the crucial cookie setting from both the system and browser settings the browser in question only being Safari.
The effects this is having means that Safari users will see a "3rd party cookies are blocking content" error anytime they launch Kaltura media through Canvas. This is not affecting other browsers at this time. Kaltura is aware of the issue and is working on implementing a fix but do not have an ETA on resolution.
Safari: The crucial cookies setting has been removed system-wide on iOS and iPadOS, as well as in the browser on macOS. This is impacting functionality across all Apple devices.
Chrome: The cookie setting is still available on macOS but has been removed for iPad and iPhone. As a result, Chrome only works as expected on Mac.
Current workaround: Have users view the videos on Chrome or Firefox for Mac.
(Note: This is not affecting windows users.)
Adobe has announced the discontinuation of cloud-based file syncing services which will be implemented on October 1st, 2024 for all Enterprise/Federated customers (including VCU).
With this change, which is not being managed by VCU, any and all synced files stored within Adobe’s Cloud storage platform using a VCU Adobe account (a Federated ID) will be permanently deleted from Adobe’s cloud storage platform. This means that VCU end-users need to backup and migrate any files stored within Adobe’s Cloud storage platform to another storage medium such as local storage, a USB storage device, and/or Google Drive storage. A complete backup/migration guide can be found at https://go.vcu.edu/adobe/backup.
If you have questions about this change, please reach out to us at adobe@vcu.edu or by submitting a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software category and use the "Ask a question" option.
VCU Technology Services will be performing scheduled maintenance beginning on Wednesday, August 14, 2024 starting at 7:00am to migrate virtual server instances to the University's new data center facility.
During this time, server instances residing on private cloud platforms supported and maintained by VCU Technology Services will be non-disruptively live migrated from the existing physical data center to our new location.
While no impact to services is anticipated in association with this work, in the event of unexpected issues affecting service availability, updates will be posted here.
This will be an ongoing effort involving the migration of many hundreds of servers, with work projected to conclude by Friday, November 8, 2024 at 5:00pm.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
On September 18th, 9 PM—11 PM, Network Services will change how network traffic exits/enters the ACI fabric. This traffic point is currently at Poca, but we will move it to TOC during the change window. When the change occurs, we expect a minimum 30-second outage for devices inside ACI that need to talk to their default gateway. If we have an issue for one reason or another, we will use the scheduled time to debug things ourselves and with the partner working with us.
VCU Technology Services will be performing routine maintenance beginning on 10/04/2024 starting at 11 PM EDT.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services will be performing routine maintenance beginning on 10/05/2024 starting at 10:00 PM EDT.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
