Smartsheet
The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage. Current estimates of power restoration are for July 21st. The Universities primary internet connection is up and operational. There has been no disruption to the Universities internet services.
VCU customers may experience trouble when logging into Smartsheet. The vendor is aware and is currently investigating.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We're back! The issue related to Smartsheet has been resolved by our service provider and they are monitoring for stability. Customers should be able to Smartsheet successfully.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We're back! VCU customers should be able to now login successfully to Smartsheet.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
ImageNow is currently unavailable. Staff is researching the cause and troubleshooting and trying to resolve.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
ImageNow is up and operational. Issues has been resolved.
On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC. There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.
The fiber maintenance was successfully completed.
Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center. There should not be any impact to other fibers in the area.
VCU customers may experience trouble when logging into Smartsheet. The vendor is aware and is actively investigating.
Please visit https://status.smartsheet.com for more information. An update will also be posted here when available.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We're back! The issue related to Smartsheet has been resolved by our service provider. Customer's should be able to sign-in and edit sheets successfully.
The vendor is currently monitoring to ensure stability.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Smartsheet should be fully up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
On Friday 2/2/24 from 5 AM - 6 AM, users will exprience a short internet outages while we perform critical troubleshooting of the 100Gig Internet connection from VCU. The outages will occur for approximately 3-5 mins and there will be 2-3 of those in that hour. We expect to main our internet connection during this change via the secondary internet connection out of Harris Hall data center.
All work was completed on 2/2/2024 as expected.
Network Services contractor will be onsite to fix damaged fibers between Cabell Library and TAB on Thursday December 28th. During the repair the following PCI networks may be unavailable:
TAB
Henry St Parking Deck West
Henry St Parking Deck East
ICA
Laurel St Parking Deck
Rhoads Hall
West Grace Student Housing
West Grace Student Housing North
700 W. Grace St - Facilities Management Building
Au Bon Pan - 944 W. Grace St
Broad and Belvedere Apartments
814 W. Grace St - Formerly Noodles and Company
West Broad Parking Deck
Work is expected to be completed around 7pm.
The Cabell to TAB fiber repair was successfully completed.
On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall. This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar. The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.
The Harris Hall EOL replacement was successfully completed.
Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm. A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core. This maintenance should be completed by 11pm.
Network Services has successfully completed the Harris core router replacement.