Service Outage for Adobe, Google Workspace, and Smartsheet

Incident

June 13, 6:45am EDT

Service Outage for Adobe, Google Workspace, and Smartsheet

Status: closed

Start: June 12, 2:49pm EDT

End: June 13, 6:45am EDT

Duration: 15 hours 56 minutes

Affected Components:

E-mail & Collaboration University Applications Google Workspace Adobe Smartsheet Gmail Google Calendar Google Chat Google Drive Google Groups Google Meet Classroom Google Forms

Update

June 12, 2:49pm EDT

We are investigating a sporadic issue with various Google services, which includes (but not limited to) Google sign-in, Google Drive, Google Docs Editors, Google Cloud, Google Meet, Gemini, and others. We’re working to fix the problem as quickly as we can.

During this time, Google sign-in may not work and Google apps may take longer to load or fail to load.

Smartsheet is also now reporting it is affected by the outage.

Adobe is also now reporting degraded performance of certain web applications such as Express is impacting some users.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Update

June 12, 4:55pm EDT

Google Workspace has reported services (Gmail, Drive, Docs Editors, Meet, etc.) have been restored.
Google Cloud services are still down but a fix has been identified and is in progress.
Smartsheet is working on a fix.
Adobe is still investigating the issue.

Update

June 12, 5:49pm EDT

Adobe web services (Express, Portfolio, etc) are now fully restored for all customers.

Resolved

June 13, 6:45am EDT

We’re back! Adobe, Google, and Cloudflare should be fully up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.