Internet Connectivity Issues

Informational

October 07, 8:35am EDT

Internet Connectivity Issues

Status: closed

Date: October 05, 3:12pm EDT

End: October 07, 8:35am EDT

Duration: 1 day 17 hours 23 minutes

Affected Components:

Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms

Update

October 05, 3:12pm EDT

We are aware of internet connectivity issues. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

Update

October 05, 8:32pm EDT

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

Update

October 05, 11:08pm EDT

Services are starting to come back online and work continues to restore all services.

Update

October 06, 9:26am EDT

IT personnel worked overnight to restore network, data and telecommunications services. Most services are now stabilized, however it is possible that some services may still be impacted. If you experience any problems, please any IT issues to the IT Support Center at 804-828-2227. Thank you.

Resolved

October 07, 8:35am EDT

VCU network and telecommunications infrastructure was restored early yesterday morning (Sunday 10/6/24), and all services have been stable and running since then.

IT staff will be doing a full review and report on this weekend's outage to identify steps to prevent this from recurring. We apologize for the impact this caused and understand how it put many critical services in jeopardy this past weekend. Thank you for bearing with us.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.