Scheduled Maintenance for Banner Production

November 23, 12:00am EST
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-23, 12:00am EST
[upcoming]

VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Primary NAS Failover

November 15, 8:00pm EST
Data, Research & Reporting E-mail & Collaboration IT Resources Web Applications RedCap Data Center Operations myVCU Portal VCU Filelocker Websites
 
Nov-15, 8:00pm EST

VCU Technology Services will be performing a failover of file sharing services hosted on the University's primary NAS cluster.  This work is scheduled to begin at 8pm on Friday, November 15th, and is as prerequisite for the physical relocation of this equipment to the University's new data center facility.

Work is expected to conclude by 11:59pm on Sunday, November 17th, at which point, the University's file services are expected to have been failed over to the DR cluster at our backup site, where they will remain for one week.

On Friday, November 22nd, beginning at 8pm, failback operations will commence to return all file services to the primary NAS cluster.  This effort is expected to conclude by 11:59pm on Sunday, November 24th.

In addition to file shares, the following services will experience brief disruptions during failover / failback activities:

  • myVCU Portal (https://my.vcu.edu)
  • VCU Bitbucket (https://scm.vcu.edu)
  • VCU Go! Keywords (https://go.vcu.edu)
  • VCU Filelocker (https://filelocker.vcu.edu)
  • Personal websites residing on people.vcu.edu

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

Further details have been proactively communicated to the University's Technology Users Group and the VCU Technology Advisory Committee.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Nov-16, 7:51pm EST
[in progress]

VCU Technology Services has completed work associated with Phase 1 of the primary Network Attached Storage (NAS) failover test.  Core University file services are now operating from our standby environment at our backup site, where they will remain for one week while production equipment is relocated to the University's new data center facility.

On Friday, November 22nd, beginning at 8pm, failback operations will commence to return all file services to the primary Network Attached Storage (NAS) environment at the new primary location.  This effort is expected to conclude by 11:59pm on Sunday, November 24th.

Meanwhile, users experiencing any issues accessing file shares are encouraged to please first shutdown and reboot their machines and retry prior to opening a support ticket.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

myVCU Portal and VCU Mobile App Update.

November 15, 9:00am EST
E-mail & Collaboration Web Applications VCU Mobile App myVCU Portal
 
Nov-15, 9:00am EST

This maintenance window is to perform a scheduled update to the application that powers both the myVCU Portal and the VCU Mobile App. This update will bring a refreshed user interface (UI) and lay the foundation for new features and enhancements.

Impact:

  • The myVCU Portal and VCU Mobile App will be temporarily unavailable starting at 9:00 AM ET.
  • We anticipate service restoration by 9:30 AM ET.
  • Users can expect a modernized UI for the myVCU Portal with improved functionality. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Nov-15, 9:30am EST

The scheduled maintenance window for the myVCU Portal and VCU Mobile App has concluded. The update, which introduced a refreshed user interface (UI) and foundational improvements for future enhancements, was successfully implemented.

Resolution:

  • The myVCU Portal and VCU Mobile App are now available.
  • Users will notice a modernized UI for the myVCU Portal with improved functionality.

We appreciate your patience and understanding during this brief maintenance period. If you experience any issues or have questions, please don't hesitate to contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.

Scheduled Maintenance for Banner Production

November 09, 12:00am EST
University Applications Banner Degree Works eServices
 
Nov-9, 12:00am EST

VCU Technology Services will be performing routine maintenance beginning on 11/9/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Nov-9, 6:00am EST

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production

November 02, 10:00pm EDT
University Applications Banner eServices
 
Nov-2, 10:00pm EDT

VCU Technology Services will be performing routine maintenance beginning on 11/2/2024 starting at 10:00 PM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Nov-3, 4:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production

November 01, 10:00pm EDT
University Applications Banner Degree Works eServices
 
Nov-1, 10:00pm EDT

VCU Technology Services will be performing routine maintenance beginning on 11/1/2024 starting at 10:00 PM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Nov-2, 10:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production Employee Self-Service

October 11, 1:30pm EDT
University Applications eServices
 
Oct-11, 1:30pm EDT

VCU Technology Services will be performing routine maintenance beginning on 10/11/2024 starting sometime after 1:30 EDT. The Banner vendor has not specified an exact window for this work, but it should be completed within 15-30 minutes after the outage begins. 

You may not be able to access Banner Employee Self-Service for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions. No other Banner applications are expected to be impacted by this work. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-11, 6:00pm EDT

Scheduled maintenance for Banner Employee Self-Service is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production

October 05, 10:00pm EDT
University Applications Banner Degree Works eServices
 
Oct-5, 10:00pm EDT

VCU Technology Services will be performing routine maintenance beginning on 10/05/2024 starting at 10:00 PM EDT.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 10:59pm EDT

Services are starting to come back online and work continues to restore all services.  

 
Oct-6, 4:00pm EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production

October 04, 11:00pm EDT
University Applications Banner Degree Works eServices Operational Data Store (ODS)
 
Oct-4, 11:00pm EDT

VCU Technology Services will be performing routine maintenance beginning on 10/04/2024 starting at 11 PM EDT.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 5:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Cherwell to RamsCentral Migration

October 03, 2:39pm EDT
IT Support & Campus Resources HR Support Portal (Cherwell) IT Support Portal (Cherwell)
 
Oct-3, 2:39pm EDT

VCU Technology Services will be migrating Cherwell Service Management to RamsCentral on October 3rd starting at 5:00pm.

During the migration, the ITSM and HR Case Management ticketing services will be unavailable.  The migration will be complete by 8:00pm.  After the migration is complete, existing web links and email monitors will be updated to point to the new system (RamsCentral).  

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-3, 7:21pm EDT

Scheduled maintenance for the Cherwell to RamsCentral migration is complete.   

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.