VCU Wireless Network

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Jun-23, 3:34pm EDT
[in progress]

Technology Services is pleased to announce the upcoming launch of our new IT Alerting Solution, going live on July 1, 2025.


Please note that existing subscriptions cannot be migrated to the new platform. To continue receiving important IT notifications, you’ll need to resubscribe to the services and communication channels you wish to follow.


To avoid missing any alerts, we encourage you to complete your subscription setup before July 1 by following the instructions in this Knowledge Article.


Feel free to share the article link with your team and colleagues to ensure a smooth transition.


Thank you for your attention and if you have any questions please email ITSMO@vcu.edu.

June 23, 2:39pm EDT
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Jun-23, 2:39pm EDT

A power outage is currently impacting the following buildings:

Grace Street Center
HR Training Building
Basketball Development Center
Barnes & Noble @ VCU
Bowe St Parking Deck
Facilities and Financial Services Building
Institute for Contemporary Art at the Markel Center
Siegel Center
Sports Medicine Center
Technology Administration Building
West Broad Street Parking Deck

This list could grow as UPS' begin to fail.  A follow up post will be made once more information is known.

 
Jun-23, 3:19pm EDT

FMD has been informed by Dominion that a circuit outage has occurred. Dominion is dispatching crews to identify and resolve the outage.

 
Jun-23, 5:38pm EDT

All buildings are back online as power has been restored.

Internet & Phones VCU Wireless Network
 
Jun-10, 2:00pm EDT

VCU SafeNet Wireless Outage at VCU Health Buildings

We’re aware of an issue affecting VCU SafeNet Wireless at VCU Health buildings. At this time, users are unable to connect to the network.

VCU and VCU Health Networking Teams are actively working together to resolve the problem as soon as possible.

In the meantime, users can connect to VCU SafeNet Wireless from any VCU building or use the VCU Health Guest Network as an alternative.

We appreciate your patience and will provide updates as soon as more information becomes available.

 
Jun-12, 12:21pm EDT

The VCU Health Networking Team has scheduled to install a Hotfix to address issues related to VCU SafeNet Wireless in VCU Health Buildings for 7am on Saturday June 14th.  This change is currently awaiting approval from the VCU Health change approval committee.  An update will be provided as soon as more information becomes available.

 
Jun-14, 11:10am EDT

The VCU Health Networking Team has installed the hot fix and VCU SafeNet Wireless services has been restored in the VCU Health Building.

 
Jun-14, 11:12am EDT

The VCU Health Networking Team has installed the hot fix and VCU SafeNet Wireless services has been restored in the VCU Health Building.

Internet & Phones Web Applications Avaya OneX Go! Keywords Avaya Workplace Search.vcu.edu Wiki Confluence Contact Center Services Blogs Call Management System (CMS) myVCU Portal E-911 Services Telephones SiteImprove VCU Campus Network TerminalFour (T4) VCU Wireless Network Websites VPN (RamsVPN)
 
Apr-25, 10:30am EDT

We are aware of a widespread outage impacting critical on-premise systems at VCU. Updates will be shared promptly.

Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Apr-25, 11:13am EDT

We have confirmed a network-related issue is causing the general outage of critical VCU on-premise systems.

Our engineers are actively working on a resolution.

Additionally, phone lines are currently impacted, making phone contact with the ITSC unavailable.

For some services, a potential workaround is to access the applications from a non-VCU network connection. We will continue to provide updates on the overall situation.

 
Apr-25, 11:26am EDT

Services are beginning to recover. The outage was due to a network infrastructure misconfiguration that has been resolved.

We are monitoring the restoration of all systems and will post an "all clear" when fully confirmed.

 
Apr-25, 11:55am EDT

Services are now confirmed to be back online and stable. Thank you for your patience during this incident.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

January 10, 8:00pm EST
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Jan-10, 8:00pm EST

Network services will be cutting fiber out of the Pocahontas building (UCC) on January 10th starting at 8pm.  The following locations will lose connectivity to the VCU network during this maintenance:

1 Capitol Square

1 Capitol Square PCI

701 E. Franklin Street

The below locations will lose their backup voice links, however primary voice links will remain up and operational.  No network or voice outage is expected:

Ambulatory Care Center
Critical Care Hospital
Massey Cancer Center
Main Hospital
North Hospital
Nelson Clinic
West Hospital
Sanger Hall

 
Jan-10, 8:01pm EST

The POCA fiber maintenance has been postponed. 

 
Jan-17, 9:38am EST

The POCA (UCC) Fiber maintenance has been rescheduled for Wednesday January 22nd starting at 8pm.  In the event of inclement weather and this maintenance is postponed, the backup date will be Friday January 24th starting at 8pm

 
Jan-24, 7:06am EST

The POCA fiber maintenance was successfully completed.

January 10, 8:00pm EST
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Jan-10, 8:00pm EST

Network Services will be cutting the remaining fiber out of the Pocahontas building (UCC).  The following locations will not have VCU internet or phones during the maintenance.

1 Capitol Square

1 Capitol Square PCI

701 E. Franklin St.


These locations will lose their backup voice connections.  Primary voice connections will still be in place so phones will not be impacted.

Ambulatory Care Center

Critical Care Hospital

Massey Cancer Center

Main Hospital

North Hospital

Nelson Clinic

West Hospital

Sanger Hall

Clinical Support Center


 
Apr-16, 5:05pm EDT

Closing old maintenance.

January 03, 8:00pm EST
Internet & Phones VCU Campus Network VCU Wireless Network
 
Jan-3, 8:00pm EST

Network Services will be cutting fiber out of the Pocahontas building (UCC).  Alternative fiber pathways have been established and no outages are expected during this fiber maintenance.

 
Jan-8, 8:30am EST

The Poca fiber maintenance from Jan. 3rd was successfully completed.

Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Avaya Workplace HR Support Portal (RamsCentral) Search.vcu.edu Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Wiki Confluence Contact Center Services Blogs IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign myVCU Portal Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) Facilities Management System Software Center eID Management Telephones Listserv SiteImprove EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom TerminalFour (T4) RamBucks eServices Top Hat VCU Wireless Network Websites ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-23, 12:00am EST

VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Nov-23, 5:00am EST

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Avaya Workplace HR Support Portal (RamsCentral) Search.vcu.edu Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Wiki Confluence Contact Center Services Blogs IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign myVCU Portal Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) Facilities Management System Software Center eID Management Telephones Listserv SiteImprove EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom TerminalFour (T4) RamBucks eServices Top Hat VCU Wireless Network Websites ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-15, 7:53am EST

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck


 
Nov-15, 8:10am EST

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

 
Nov-15, 8:34am EST

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

 
Nov-15, 10:23am EST

Power has been restored and all buildings are back up and operational.

October 25, 5:36am EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Avaya Workplace HR Support Portal (RamsCentral) Search.vcu.edu Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Wiki Confluence Contact Center Services Blogs IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign myVCU Portal Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) Facilities Management System Software Center eID Management Telephones Listserv SiteImprove EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom TerminalFour (T4) RamBucks eServices Top Hat VCU Wireless Network Websites ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-25, 5:36am EDT

We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

 
Oct-25, 6:19am EDT

The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.

 
Oct-25, 7:22am EDT

Services are coming back online and our technicians are working to confirm the restoration of all services.

 
Oct-25, 8:19am EDT

VCU's network and services have been restored.

 
Oct-25, 8:20am EDT
VCU's network and services have been restored.