VCU Wireless Network
Technology Services is pleased to announce the upcoming launch of our new IT Alerting Solution, going live on July 1, 2025.
Please note that existing subscriptions cannot be migrated to the new platform. To continue receiving important IT notifications, you’ll need to resubscribe to the services and communication channels you wish to follow.
To avoid missing any alerts, we encourage you to complete your subscription setup before July 1 by following the instructions in this Knowledge Article.
Feel free to share the article link with your team and colleagues to ensure a smooth transition.
Thank you for your attention and if you have any questions please email ITSMO@vcu.edu.
A power outage is currently impacting the following buildings:
Grace Street Center
HR Training Building
Basketball Development Center
Barnes & Noble @ VCU
Bowe St Parking Deck
Facilities and Financial Services Building
Institute for Contemporary Art at the Markel Center
Siegel Center
Sports Medicine Center
Technology Administration Building
West Broad Street Parking Deck
This list could grow as UPS' begin to fail. A follow up post will be made once more information is known.
FMD has been informed by Dominion that a circuit outage has occurred. Dominion is dispatching crews to identify and resolve the outage.
All buildings are back online as power has been restored.
VCU SafeNet Wireless Outage at VCU Health Buildings
We’re aware of an issue affecting VCU SafeNet Wireless at VCU Health buildings. At this time, users are unable to connect to the network.
VCU and VCU Health Networking Teams are actively working together to resolve the problem as soon as possible.
In the meantime, users can connect to VCU SafeNet Wireless from any VCU building or use the VCU Health Guest Network as an alternative.
We appreciate your patience and will provide updates as soon as more information becomes available.
The VCU Health Networking Team has scheduled to install a Hotfix to address issues related to VCU SafeNet Wireless in VCU Health Buildings for 7am on Saturday June 14th. This change is currently awaiting approval from the VCU Health change approval committee. An update will be provided as soon as more information becomes available.
The VCU Health Networking Team has installed the hot fix and VCU SafeNet Wireless services has been restored in the VCU Health Building.
The VCU Health Networking Team has installed the hot fix and VCU SafeNet Wireless services has been restored in the VCU Health Building.
We are aware of a widespread outage impacting critical on-premise systems at VCU. Updates will be shared promptly.
Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We have confirmed a network-related issue is causing the general outage of critical VCU on-premise systems.
Our engineers are actively working on a resolution.
Additionally, phone lines are currently impacted, making phone contact with the ITSC unavailable.
For some services, a potential workaround is to access the applications from a non-VCU network connection. We will continue to provide updates on the overall situation.
Services are beginning to recover. The outage was due to a network infrastructure misconfiguration that has been resolved.
We are monitoring the restoration of all systems and will post an "all clear" when fully confirmed.
Services are now confirmed to be back online and stable. Thank you for your patience during this incident.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Network services will be cutting fiber out of the Pocahontas building (UCC) on January 10th starting at 8pm. The following locations will lose connectivity to the VCU network during this maintenance:
1 Capitol Square
1 Capitol Square PCI
701 E. Franklin Street
The below locations will lose their backup voice links, however primary voice links will remain up and operational. No network or voice outage is expected:
Ambulatory Care Center
Critical Care Hospital
Massey Cancer Center
Main Hospital
North Hospital
Nelson Clinic
West Hospital
Sanger Hall
The POCA fiber maintenance has been postponed.
The POCA (UCC) Fiber maintenance has been rescheduled for Wednesday January 22nd starting at 8pm. In the event of inclement weather and this maintenance is postponed, the backup date will be Friday January 24th starting at 8pm
The POCA fiber maintenance was successfully completed.
Network Services will be cutting the remaining fiber out of the Pocahontas building (UCC). The following locations will not have VCU internet or phones during the maintenance.
1 Capitol Square
1 Capitol Square PCI
701 E. Franklin St.
These locations will lose their backup voice connections. Primary voice connections will still be in place so phones will not be impacted.
Ambulatory Care Center
Critical Care Hospital
Massey Cancer Center
Main Hospital
North Hospital
Nelson Clinic
West Hospital
Sanger Hall
Clinical Support Center
Closing old maintenance.
Network Services will be cutting fiber out of the Pocahontas building (UCC). Alternative fiber pathways have been established and no outages are expected during this fiber maintenance.
The Poca fiber maintenance from Jan. 3rd was successfully completed.
VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:
Academic Learning Commons
Cabell Library
Gitner House
Glading
West Carry parking deck
Power continues to create network (internet) issues. James W Black Music Center and Moseley House have also been impacted.
Dominion Power has been dispatched and there is no current ETA on the power restoration.
Power has been restored and all buildings are back up and operational.
We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.
The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.
Services are coming back online and our technicians are working to confirm the restoration of all services.
VCU's network and services have been restored.