Critical Systems Impacted by Outage

Incident

April 25, 11:55am EDT

Critical Systems Impacted by Outage

Status: closed

Start: April 25, 10:30am EDT

End: April 25, 11:55am EDT

Duration: 1 hour 25 minutes

Affected Components:

Internet & Phones Web Applications Avaya OneX Go! Keywords Avaya Workplace Search.vcu.edu Wiki Confluence Contact Center Services Blogs Call Management System (CMS) myVCU Portal E-911 Services Telephones SiteImprove VCU Campus Network TerminalFour (T4) VCU Wireless Network Websites VPN (RamsVPN)

Update

April 25, 10:30am EDT

We are aware of a widespread outage impacting critical on-premise systems at VCU. Updates will be shared promptly.

Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Update

April 25, 11:13am EDT

We have confirmed a network-related issue is causing the general outage of critical VCU on-premise systems.

Our engineers are actively working on a resolution.

Additionally, phone lines are currently impacted, making phone contact with the ITSC unavailable.

For some services, a potential workaround is to access the applications from a non-VCU network connection. We will continue to provide updates on the overall situation.

Update

April 25, 11:26am EDT

Services are beginning to recover. The outage was due to a network infrastructure misconfiguration that has been resolved.

We are monitoring the restoration of all systems and will post an "all clear" when fully confirmed.

Resolved

April 25, 11:55am EDT

Services are now confirmed to be back online and stable. Thank you for your patience during this incident.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.