University Applications

Upcoming Launch of our new IT Alerting Solution – StatusPal (Effective 7/1)
June 23, 3:34pm EDT
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Jun-23, 3:34pm EDT
[in progress]

Technology Services is pleased to announce the upcoming launch of our new IT Alerting Solution, going live on July 1, 2025.


Please note that existing subscriptions cannot be migrated to the new platform. To continue receiving important IT notifications, you’ll need to resubscribe to the services and communication channels you wish to follow.


To avoid missing any alerts, we encourage you to complete your subscription setup before July 1 by following the instructions in this Knowledge Article.


Feel free to share the article link with your team and colleagues to ensure a smooth transition.


Thank you for your attention and if you have any questions please email ITSMO@vcu.edu.

Scheduled Maintenance for Banner Production
June 14, 1:00am EDT
University Applications Banner Degree Works eServices
 
Jun-14, 1:00am EDT

VCU Technology Services will be performing routine maintenance beginning on 6/14/2025 starting at 1:00 AM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jun-14, 6:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Service Outage for Adobe, Google Workspace, and Smartsheet
June 12, 2:49pm EDT
E-mail & Collaboration University Applications Google Workspace Adobe Smartsheet Gmail Google Calendar Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jun-12, 2:49pm EDT

We are investigating a sporadic issue with various Google services, which includes (but not limited to)  Google sign-in, Google Drive, Google Docs Editors, Google Cloud, Google Meet, Gemini, and others. We’re working to fix the problem as quickly as we can.

During this time, Google sign-in may not work and Google apps may take longer to load or fail to load.

Smartsheet is also now reporting it is affected by the outage.

Adobe is also now reporting degraded performance of certain web applications such as Express is impacting some users. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jun-12, 4:55pm EDT
  • Google Workspace has reported services (Gmail, Drive, Docs Editors, Meet, etc.) have been restored.
  • Google Cloud services are still down but a fix has been identified and is in progress.
  • Smartsheet is working on a fix.
  • Adobe is still investigating the issue.
 
Jun-12, 5:49pm EDT
  • Adobe web services (Express, Portfolio, etc) are now fully restored for all customers. 
 
Jun-13, 6:45am EDT

We’re back! Adobe, Google, and Cloudflare should be fully up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production
June 07, 10:00pm EDT
University Applications Banner Degree Works eServices
 
Jun-7, 10:00pm EDT

VCU Technology Services will be performing routine maintenance beginning on 06/07/2025 starting at 10:00 PM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jun-8, 4:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Adobe Expired Licensing Notice
May 31, 10:30am EDT
University Applications Adobe
 
May-31, 10:30am EDT

The Academic Technologies team is aware of the "Expired Licensing" notices customers are seeing and we have been actively engaged with Adobe to renew VCU's enterprise agreement for Adobe Acrobat Pro, Adobe Creative Cloud, and other Adobe software products. For more details about this notice, please visit https://adobe.vcu.edu/access-licensing/expired-licensing-notice.

If you are unable to sign-in to your VCU Adobe account using your VCU email address (only using the @vcu.edu email domain; @vcuhealth.org accounts are NOT valid or Adobe licensing), please reach out to us by emailing adobe@vcu.edu or by submitting a ticket at https://go.vcu.edu/adobe/help using the appropriate category. 

 
Jun-3, 7:00pm EDT

Updated (6/3/2025)! Adobe Agreement Renewal Complete! 

The Academic Technologies team has now completed VCU's Adobe enterprise agreement renewal! As part of this renewal, ALL VCU Adobe accounts are being automatically migrated to new (equivalent) software licenses. If you already have an Adobe license assigned to your VCU Adobe account, you do not need to do anything and your license and level of access remains the same. For more details about this updates, please visit https://adobe.vcu.edu/access-licensing/change-over.

Scheduled Maintenance for Banner Production
April 19, 10:00pm EDT
University Applications Banner eServices
 
Apr-19, 10:00pm EDT

VCU Technology Services will be performing routine maintenance beginning on 04/19/2025 starting at 10 PM ET.

You may not be able to access Banner Production eServices and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Apr-20, 3:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production
April 19, 12:00am EDT
University Applications Banner Degree Works eServices
 
Apr-19, 12:00am EDT

VCU Technology Services will be performing routine maintenance beginning on 04/19/2025 starting at 12:00 AM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Apr-19, 10:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production
April 19, 12:00am EDT
University Applications Banner Degree Works eServices
 
Apr-19, 12:00am EDT

VCU Technology Services will be performing routine maintenance beginning on 04/19/2025 starting at 12 AM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Apr-19, 10:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production
April 05, 10:00pm EDT
University Applications Banner Degree Works eServices
 
Apr-5, 10:00pm EDT

VCU Technology Services will be performing routine maintenance beginning on 04/05/2025 starting at 10:00 PM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Apr-6, 4:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled Maintenance for Banner Production
March 01, 10:00pm EST
University Applications Banner Degree Works eServices
 
Mar-1, 10:00pm EST

VCU Technology Services will be performing routine maintenance beginning on 03/01/2025 starting at 10:00 PM ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Mar-2, 4:00am EST

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.