Google Workspace

Issue Reported from Service Provider for Gmail

August 08, 5:06pm EDT
E-mail & Collaboration Google Workspace Gmail
 
Aug-8, 5:06pm EDT

Gmail is currently experiencing an issue which is affecting customer's ability to send emails. Customers may see errors such as "Oops something went wrong" when trying to send an email. 

We will resolve this incident once we have received confirmation the issue has been resolved from Google.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Aug-8, 9:06pm EDT

We’re back! Gmail should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Email Delivery Delay

July 19, 1:36pm EDT
E-mail & Collaboration Google Workspace ListPlex Maestro Listserv Zixmail Gmail Google Calendar Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jul-19, 1:36pm EDT

Customers are experiencing delays in sending and receiving email to their VCU email account. We have identified delays in email delivery, and are actively investigating. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jul-19, 2:56pm EDT

The email issue related to sending and receiving email to VCU email accounts has been resolved.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Backup internet connection outage

July 18, 7:09am EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jul-18, 7:09am EDT

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

Emails are not being delivered to Google Groups.

July 17, 9:16am EDT
E-mail & Collaboration Google Workspace Google Groups
 
Jul-17, 9:16am EDT

When sending an email to a Google Group, customers will immediately receive a bounce (failed delivery) email and the message is not delivered to the Group.

We are currently investigating this issue.

Please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu with any questions or concerns.

 
Jul-17, 1:50pm EDT

The email issue related to sending emails to Google Groups has been identified and resolved. Thank you for your patience. 

Please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu with any questions or concerns.

Zoom Plugin for Google Calendar Service Issues

June 03, 12:51pm EDT
E-mail & Collaboration Google Workspace Zoom Google Calendar
 
Jun-3, 12:51pm EDT

Zoom Plugin for Google Calendar on Chrome is experiencing a degradation of service and in some cases customers are unable to access. The vendor is investigating the impact and root cause and updates will be shared here as they become available.  Please reach out to zoom@vcu.edu with questions or concerns.

 
Jun-3, 5:17pm EDT

We’re back! The Zoom Plug-in for Google Workspace should be up and running. Thanks for bearing with us!

Please contact the VCU Zoom team with any questions or concerns at zoom@vcu.edu. 

ImageNow Is Currently Unavailable

May 10, 6:57am EDT
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May-10, 6:57am EDT

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
May-10, 7:52am EDT

ImageNow is up and operational.  Issues has been resolved.

ISP fiber splice maintenance

April 11, 5:00pm EDT
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Apr-11, 5:00pm EDT

On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC.  There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.

 
Apr-12, 7:37am EDT

The fiber maintenance was successfully completed.

TOC to TAB fiber cable

March 12, 4:00pm EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Mar-12, 4:00pm EDT

Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center.  There should not be any impact to other fibers in the area.

Scheduled - Internet Outage

February 02, 5:00am EST
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Feb-2, 5:00am EST

On Friday 2/2/24 from 5 AM - 6 AM, users will exprience a short internet outages while we perform critical  troubleshooting of the  100Gig Internet connection from VCU.  The outages will occur for approximately 3-5 mins and there will be 2-3 of those in that hour.  We expect to main our internet connection during this change via the secondary internet connection out of Harris Hall data center.  

 
Feb-6, 4:11pm EST

All work was completed on 2/2/2024 as expected.  

Fiber repair between Cabell and TAB

December 28, 7:00am EST
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust VCU OnePrint VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network Micros Point of Sale Phishing Scams Zixmail VPN (RamsVPN) ImageNow Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Dec-28, 7:00am EST

Network Services contractor will be onsite to fix damaged fibers between Cabell Library and TAB on Thursday December 28th.  During the repair the following PCI networks may be unavailable:

TAB

Henry St Parking Deck West

Henry St Parking Deck East

ICA

Laurel St Parking Deck

Rhoads Hall

West Grace Student Housing

West Grace Student Housing North

700 W. Grace St - Facilities Management Building

Au Bon Pan - 944 W. Grace St

Broad and Belvedere Apartments

814 W. Grace St - Formerly Noodles and Company

West Broad Parking Deck

Work is expected to be completed around 7pm.

 
Jan-2, 8:18am EST

The Cabell to TAB fiber repair was successfully completed.