IBM has identified intermittent connectivity issues with the SPSS activation server. Based on the patterns observed, the server appears to struggle to handle multiple simultaneous requests.

IBM is working on implementing solutions to bring stability back to the license activation.

Customers experiencing a problem activating a license are suggested to wait 15 minutes between tries. If the issue persists, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu, and they will escalate a ticket for manual activation.

IBM has resolved the intermittent SPSS activation issues.

Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU Technology Services outage affecting internet network, VCU Websites, and other systems. Technicians are actively investigating the outage and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

IT is still implementing the fix to restore major VCU systems/services impacted but this is a manual process and it will take some time. 

If your Windows computer is not loading and is giving a blue screen error, it has been impacted. Please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix.

If your Windows computer is working normally, there is nothing you need to do or update and you were not impacted by this outage.

IT is still implementing the fix to restore VCU systems/services impacted but this is a manual process and it will take some time. 

If your Windows computer is not loading and is giving a blue screen error, it has been impacted. Please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix. Additionally, VCU customers can visit the fixIT repair shop on campus to receive help 

If your Windows computer is working normally, there is nothing you need to do or update and you were not impacted by this outage.

The TS system incident caused by the global Crowdstrike outage have been resolved and TS services are now up and running. Big thank you to everyone involved!

There are still some users whose machines are affected and have not yet been remediated. This has been a manually implemented process so if your Windows computer is still experiencing a blue screen issue please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix.

Additionally, the VCU fixIT repair shop on campus is open from 10 am - 4 pm and is happy to assist.

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

Zoom is currently unavailable for use within Canvas. We are working with Zoom and Canvas to troubleshoot this issue.Please email lsrequest@vcu.edu if you have any questions or concerns.

Thank you for your patience as we worked to resolved this issue. The Zoom LTI is now working in Canvas. If you continue to experience an issue, please email lsrequest@vcu.edu.

Our service provider for LinkedIn Learning is currently experiencing an issue which is affecting customer's ability to use the tool within Canvas. 

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We’re back! LinkedIn Learning within Canvas should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

On Tuesday, May 28th from 12:30AM to 2:30AM, the Learning Systems team will be completing emergency maintenance which will disrupt student access to Summer 2024 courses within Canvas. This maintenance will resolve an issue currently affecting students whose registration status changed during the week of May 13th. We apologize for any inconvenience this issue may cause.Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Technology Services will configure LinkedIn Learning to leverage automated user and license management. Customers should not notice any changes to the system, and no downtime is expected.

Scheduled maintenance for LinkedIn Learning is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow is up and operational.  Issues has been resolved.

On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC.  There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.

The fiber maintenance was successfully completed.

Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center.  There should not be any impact to other fibers in the area.