A brief error is being shown in Google Drive and all Docs Editors indicating that storage has run out and files / folders are read-only. We have identified this issue with our vendor and they have already resolved the root issue which was made in error.

However, the "read-only" message may persist for a short time and may prevent editing in Google Drive. 

We apologize for any inconvenience this has caused and we are monitoring for editing abilities to return for all.

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

Services are starting to come back online and work continues to restore all services.

Adobe has announced the discontinuation of cloud-based file syncing services which will be implemented on October 1st, 2024 for all Enterprise/Federated customers (including VCU).

With this change, which is not being managed by VCU, any and all synced files stored within Adobe’s Cloud storage platform using a VCU Adobe account (a Federated ID) will be permanently deleted from Adobe’s cloud storage platform. This means that VCU end-users need to backup and migrate any files stored within Adobe’s Cloud storage platform to another storage medium such as local storage, a USB storage device, and/or Google Drive storage. A complete backup/migration guide can be found at https://go.vcu.edu/adobe/backup.

If you have questions about this change, please reach out to us at adobe@vcu.edu or by submitting a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software category and use the "Ask a question" option.

VCU Technology Services will be performing scheduled maintenance beginning on Wednesday, August 14, 2024 starting at 7:00am to migrate virtual server instances to the University's new data center facility.

During this time, server instances residing on private cloud platforms supported and maintained by VCU Technology Services will be non-disruptively live migrated from the existing physical data center to our new location.

While no impact to services is anticipated in association with this work, in the event of unexpected issues affecting service availability, updates will be posted here.

This will be an ongoing effort involving the migration of many hundreds of servers, with work projected to conclude by Friday, November 8, 2024 at 5:00pm.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Please be advised that there are active scammers taking advantage of the Global Crowdstrike Outage calling and trying to "help" in remediating the issue for user's Windows computers. Please be advised that these are scammers trying to gain access to machines. Please do not allow anyone that you do not know access to your device. Reach out to the IT Support Center with any questions or concerns at 804-828-2227.

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

VCU Technology Services will be performing a failover test of file sharing services hosted on the University's primary NAS cluster.  This work is scheduled to begin at 8pm on Friday, June 21st.

Work is expected to conclude by 11:59pm on Sunday, June 23rd, at which point, the majority of the University's file services are expected to have been failed over to the DR cluster at our backup site, where they will remain for one week.

On Friday, June 28th, beginning at 8pm, failback operations will commence to return all file services to the primary NAS cluster.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

In addition to file shares, the following services will experience brief disruptions during the failover (June 21-23) and failback (June 28-30) operations.

• VCU Filelocker (https://filelocker.vcu.edu)
• Personal websites residing on people.vcu.edu

Further details have been proactively communicated to the University's Technology Users Group and the VCU Technology Advisory Committee.

VCU Technology Services has completed work associated with Phase 1 of the primary Network Attached Storage (NAS) failover test.  The majority of the University's file services are now operating from our standby environment at our backup site, where they will remain for one week.

On Friday, June 28th, beginning at 8pm, failback operations will commence to return all file services to the primary Network Attached Storage (NAS) environment at our primary location.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Meanwhile, users experiencing any issues accessing file shares are encouraged to please first shutdown and reboot their machines and retry prior to opening a support ticket.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Beginning at 8pm this evening (Friday, June 28th), VCU Technology Services will commence failback operations to return file sharing services to the primary Network Attached Storage (NAS) environment at our primary data center.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

In addition to file shares, the following services will experience brief disruptions during this work.

• VCU Filelocker (https://filelocker.vcu.edu)
• Personal websites residing on people.vcu.edu

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

VCU eServices is currently experiencing an issue which is affecting navigation or results in an "Invalid Username/Password: Logon Denied" error message. 

This issue can generally be resolved by following the instructions on the link below to clear the cache of the user's browser.

Please make sure that the time range of "All time" is selected and that "Cookies and other site data" and "Cached images and files" are both checked.  

https://ts.vcu.edu/media/technology-services/banner/BrowserCacheClearing.pdf

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center.  There should not be any impact to other fibers in the area.

Tonight, starting at 10pm our primary ISP will migrate the internet connection to their primary path.  No disruption to internet connectivity is expected.

Our ISP rescheduled the migration of our internet connection to the primary path tonight Feb 21st starting at 10pm.  No disruption to internet connectivity is expected.