September 25, 1:00pm EDT

Adobe has announced the discontinuation of cloud-based file syncing services which will be implemented on October 1st, 2024 for all Enterprise/Federated customers (including VCU).

With this change, which is not being managed by VCU, any and all synced files stored within Adobe’s Cloud storage platform using a VCU Adobe account (a Federated ID) will be permanently deleted from Adobe’s cloud storage platform. This means that VCU end-users need to backup and migrate any files stored within Adobe’s Cloud storage platform to another storage medium such as local storage, a USB storage device, and/or Google Drive storage. A complete backup/migration guide can be found at https://go.vcu.edu/adobe/backup.

If you have questions about this change, please reach out to us at adobe@vcu.edu or by submitting a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software category and use the "Ask a question" option.