May 08, 1:34pm EDT

VCU eServices is currently experiencing an issue which is affecting navigation or results in an "Invalid Username/Password: Logon Denied" error message. 

This issue can generally be resolved by following the instructions on the link below to clear the cache of the user's browser.

Please make sure that the time range of "All time" is selected and that "Cookies and other site data" and "Cached images and files" are both checked.  

https://ts.vcu.edu/media/technology-services/banner/BrowserCacheClearing.pdf

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.