Technology Services is pleased to announce the upcoming launch of our new IT Alerting Solution, going live on July 1, 2025.

Please note that existing subscriptions cannot be migrated to the new platform. To continue receiving important IT notifications, you’ll need to resubscribe to the services and communication channels you wish to follow.

To avoid missing any alerts, we encourage you to complete your subscription setup before July 1 by following the instructions in this Knowledge Article.

Feel free to share the article link with your team and colleagues to ensure a smooth transition.

Thank you for your attention and if you have any questions please email ITSMO@vcu.edu.

VCU Technology Services is aware of an issue affecting cooling infrastructure at our disaster recovery data center facility.  VCU Facilities Management is working to investigate the issue and identify a solution.  Meanwhile, Technology Services is actively monitoring and managing the situation and taking action to minimise impact to services.  At this time, no impact to production resources is anticipated.

We will resolve this incident once we have received confirmation this issue has been resolved.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU Facilities Management has confirmed that issues affecting the stability of data center cooling infrastructure at our disaster recovery facility have been diagnosed, necessary repairs have been made, and the affected infrastructure may be considered stable.  Accordingly, VCU Technology Services has restored all systems that were briefly taken offline in an effort to manage the situation, and reports that these systems are performing normally.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU Technology Services will be performing a failover of file sharing services hosted on the University's primary NAS cluster.  This work is scheduled to begin at 8pm on Friday, November 15th, and is as prerequisite for the physical relocation of this equipment to the University's new data center facility.

Work is expected to conclude by 11:59pm on Sunday, November 17th, at which point, the University's file services are expected to have been failed over to the DR cluster at our backup site, where they will remain for one week.

On Friday, November 22nd, beginning at 8pm, failback operations will commence to return all file services to the primary NAS cluster.  This effort is expected to conclude by 11:59pm on Sunday, November 24th.

In addition to file shares, the following services will experience brief disruptions during failover / failback activities:

• myVCU Portal (https://my.vcu.edu)
• VCU Bitbucket (https://scm.vcu.edu)
• VCU Go! Keywords (https://go.vcu.edu)
• VCU Filelocker (https://filelocker.vcu.edu)
• Personal websites residing on people.vcu.edu

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

Further details have been proactively communicated to the University's Technology Users Group and the VCU Technology Advisory Committee.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

VCU Technology Services has completed work associated with Phase 1 of the primary Network Attached Storage (NAS) failover test.  Core University file services are now operating from our standby environment at our backup site, where they will remain for one week while production equipment is relocated to the University's new data center facility.

On Friday, November 22nd, beginning at 8pm, failback operations will commence to return all file services to the primary Network Attached Storage (NAS) environment at the new primary location.  This effort is expected to conclude by 11:59pm on Sunday, November 24th.

Meanwhile, users experiencing any issues accessing file shares are encouraged to please first shutdown and reboot their machines and retry prior to opening a support ticket.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Beginning at 8pm this evening (Friday, November 22nd), VCU Technology Services will commence failback operations to return file sharing services to the primary Network Attached Storage (NAS) environment at our primary data center.  This effort is expected to conclude by 11:59pm on Sunday, November 24th.

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

In addition to file shares, the following services will experience brief disruptions during this work.

• myVCU Portal (https://my.vcu.edu)
• VCU Bitbucket (https://scm.vcu.edu)
• VCU Go! Keywords (https://go.vcu.edu)
• VCU Filelocker (https://filelocker.vcu.edu)
• Personal websites residing on people.vcu.edu

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

VCU Technology Services has completed work associated with the second and final phase of the primary Network Attached Storage (NAS) failover, concluding this weekend's failback activities and the relocation of the University's primary, production NAS cluster to the new data center facility.

All of the University's central file services are once again operating from the primary Network Attached Storage (NAS) environment at the new primary data center, and scheduled maintenance associated with this effort is now complete.

Users experiencing any issues accessing file shares are encouraged to please first shutdown and reboot their machines and retry prior to opening a support ticket.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

Power has been restored and all buildings are back up and operational.

VCU Technology Services is currently investigating an issue affecting the availability of a number of virtual server instances that are currently offline due to a hardware issue.  Our teams are actively engaged addressing the problem, and expect to have services restored soon.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We’re back!  Affected server instances have been restored to healthy hardware, and should be up and running at this time.  Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.

Services are coming back online and our technicians are working to confirm the restoration of all services.

VCU's network and services have been restored.

The UCC is aware that several Windows Servers recently rebooted to apply software updates for VMWare Tools. First, we apologize for any disruptions this caused. Unfortunately, the deployment for the last VMTools update was still enabled so when the latest update from VMWare dropped, the deployment kicked in. The deployment was disabled soon after we discovered the issue, about 30 to 40 minutes ago. This should keep other servers from rebooting. We will work on a future deployment of VMTools that does not reboot machines during the middle of the workday and follows all of our change procedures and documentation.  Please let us know if any of your servers need any love and attention from the UCC and again, we apologize for the disruption.

We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We're back! Access to the VCU Reporting Center has now been restored. 

Thank you for your patience.

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

Services are starting to come back online and work continues to restore all services.