Cooling Issue at Backup Data Center Location

Incident

January 24, 7:52am EST

Cooling Issue at Backup Data Center Location

Status: closed

Start: January 11, 5:09am EST

End: January 24, 7:52am EST

Duration: 13 days 2 hours 43 minutes

Affected Components:

IT Resources Data Center Operations

Update

January 11, 5:09am EST

VCU Technology Services is aware of an issue affecting cooling infrastructure at our disaster recovery data center facility. VCU Facilities Management is working to investigate the issue and identify a solution. Meanwhile, Technology Services is actively monitoring and managing the situation and taking action to minimise impact to services. At this time, no impact to production resources is anticipated.

We will resolve this incident once we have received confirmation this issue has been resolved.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Resolved

January 24, 7:52am EST

VCU Facilities Management has confirmed that issues affecting the stability of data center cooling infrastructure at our disaster recovery facility have been diagnosed, necessary repairs have been made, and the affected infrastructure may be considered stable. Accordingly, VCU Technology Services has restored all systems that were briefly taken offline in an effort to manage the situation, and reports that these systems are performing normally.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.