VCU customers may experience trouble when logging into HIPAA Zoom accounts. We are currently investigating the problem.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU HIPAA Zoom accounts are now able to login through CAS as normal. We will continue to monitor.

Gmail is currently experiencing an issue which is affecting customer's ability to send emails. Customers may see errors such as "Oops something went wrong" when trying to send an email. 

We will resolve this incident once we have received confirmation the issue has been resolved from Google.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We’re back! Gmail should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Customers are experiencing delays in sending and receiving email to their VCU email account. We have identified delays in email delivery, and are actively investigating. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

The email issue related to sending and receiving email to VCU email accounts has been resolved.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

When sending an email to a Google Group, customers will immediately receive a bounce (failed delivery) email and the message is not delivered to the Group.

We are currently investigating this issue.

Please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu with any questions or concerns.

The email issue related to sending emails to Google Groups has been identified and resolved. Thank you for your patience. 

Please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu with any questions or concerns.

VCU Technology Services will be performing a failover test of file sharing services hosted on the University's primary NAS cluster.  This work is scheduled to begin at 8pm on Friday, June 21st.

Work is expected to conclude by 11:59pm on Sunday, June 23rd, at which point, the majority of the University's file services are expected to have been failed over to the DR cluster at our backup site, where they will remain for one week.

On Friday, June 28th, beginning at 8pm, failback operations will commence to return all file services to the primary NAS cluster.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

In addition to file shares, the following services will experience brief disruptions during the failover (June 21-23) and failback (June 28-30) operations.

• VCU Filelocker (https://filelocker.vcu.edu)
• Personal websites residing on people.vcu.edu

Further details have been proactively communicated to the University's Technology Users Group and the VCU Technology Advisory Committee.

VCU Technology Services has completed work associated with Phase 1 of the primary Network Attached Storage (NAS) failover test.  The majority of the University's file services are now operating from our standby environment at our backup site, where they will remain for one week.

On Friday, June 28th, beginning at 8pm, failback operations will commence to return all file services to the primary Network Attached Storage (NAS) environment at our primary location.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Meanwhile, users experiencing any issues accessing file shares are encouraged to please first shutdown and reboot their machines and retry prior to opening a support ticket.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Beginning at 8pm this evening (Friday, June 28th), VCU Technology Services will commence failback operations to return file sharing services to the primary Network Attached Storage (NAS) environment at our primary data center.  This effort is expected to conclude by 11:59pm on Sunday, June 30th.

Users experiencing any issues accessing file shares are encouraged to first shutdown and reboot their machines and retry prior to opening a support ticket.

In addition to file shares, the following services will experience brief disruptions during this work.

• VCU Filelocker (https://filelocker.vcu.edu)
• Personal websites residing on people.vcu.edu

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Zoom Plugin for Google Calendar on Chrome is experiencing a degradation of service and in some cases customers are unable to access. The vendor is investigating the impact and root cause and updates will be shared here as they become available.  Please reach out to zoom@vcu.edu with questions or concerns.

We’re back! The Zoom Plug-in for Google Workspace should be up and running. Thanks for bearing with us!

Please contact the VCU Zoom team with any questions or concerns at zoom@vcu.edu. 

Zoom is currently unavailable for use within Canvas. We are working with Zoom and Canvas to troubleshoot this issue.Please email lsrequest@vcu.edu if you have any questions or concerns.

Thank you for your patience as we worked to resolved this issue. The Zoom LTI is now working in Canvas. If you continue to experience an issue, please email lsrequest@vcu.edu.

VCU customers may experience trouble when logging into Smartsheet. The vendor is aware and is currently investigating.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We're back! The issue related to Smartsheet has been resolved by our service provider and they are monitoring for stability. Customers should be able to Smartsheet successfully.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We're back! VCU customers should be able to now login successfully to Smartsheet.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow is up and operational.  Issues has been resolved.