There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:
Academic Learning Commons
Cabell Library
Gitner House
Glading
West Carry parking deck
Power continues to create network (internet) issues. James W Black Music Center and Moseley House have also been impacted.
Dominion Power has been dispatched and there is no current ETA on the power restoration.
Power has been restored and all buildings are back up and operational.
VCU Technology Services is currently investigating an issue affecting the availability of a number of virtual server instances that are currently offline due to a hardware issue. Our teams are actively engaged addressing the problem, and expect to have services restored soon.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Affected server instances have been restored to healthy hardware, and should be up and running at this time. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are investigating an issue with QuestionPro which is impacting both access to the survey software to manage surveys, as well as any associated QuestionPro surveys that are currently active. We’re working with the vendor to get an estimated time of restoration.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Question Pro is back online and performance has returned to normal. If you're still experiencing issues, please completely close your web browser and reopen. You may also need to clear your web browsers history/cached files to avoid any issues with Question Pro surveys, forms, and pages loading. Please contact the IT Support Center at itsc@vcu.edu or call (804) 828-2227 if you have any questions, issues, or concerns.
At 01:23 AM, a service disruption was reported affecting the Shibboleth Identity Provider (IdP). This outage resulted in login failures for a subset of applications relying on Shibboleth authentication. Users attempting to access these applications encountered authorization errors.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Through engineer intervention, the issue was resolved and full service functionality was restored by 02:07 AM.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.
The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.
Services are coming back online and our technicians are working to confirm the restoration of all services.
VCU's network and services have been restored.
The UCC is aware that several Windows Servers recently rebooted to apply software updates for VMWare Tools. First, we apologize for any disruptions this caused. Unfortunately, the deployment for the last VMTools update was still enabled so when the latest update from VMWare dropped, the deployment kicked in. The deployment was disabled soon after we discovered the issue, about 30 to 40 minutes ago. This should keep other servers from rebooting. We will work on a future deployment of VMTools that does not reboot machines during the middle of the workday and follows all of our change procedures and documentation. Please let us know if any of your servers need any love and attention from the UCC and again, we apologize for the disruption.
Top Hat is currently experiencing a site-wide issue with single sign-on. Currently, VCU users are unable to sign-in using their VCU accounts through our CAS single sign-on portal. This issue was first reported to us around 9:45am this morning (10/18/2024). This issue impacts most schools using single sign-on, not just VCU. We've already notified Top Hat support of the issue and their engineering team is actively working to restore service as quickly as possible. As we receive updates from Top Hat support we will provide them via our Classroom Technology blog at https://blogs.vcu.edu/classroomtechnology.
If you have questions or concerns about Top Hat, please reach out to the IT Support Center at (804) 828-2227 or by emailing tophat@vcu.edu.
Top Hat's engineering and support teams have identified the issue with Single Sign-On (SSO) authentication and have reached out to VCU Technology Services to update an expired certificate. Once this certificate issue has resolved and we are able to confirm a complete restoration of SSO authentication via VCU's CAS portal another update will be shared.
The VCU Shibboleth team has implemented the new certificate for Top Hat Single Sign-On (SSO) authentication and this has been tested with the VCU CAS portal. Authentication services have been restored.
We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We're back! Access to the VCU Reporting Center has now been restored.
Thank you for your patience.
Sunapsis is currently unavailable due to an expired SSL certificate. The support team is working to refresh and distribute the updated certificate.
The update certificate has been applied and Sunapsis services have been restored.
Apple's newest OS update Sequoia, has removed the crucial cookie setting from both the system and browser settings the browser in question only being Safari.
The effects this is having means that Safari users will see a "3rd party cookies are blocking content" error anytime they launch Kaltura media through Canvas. This is not affecting other browsers at this time. Kaltura is aware of the issue and is working on implementing a fix but do not have an ETA on resolution.
Safari: The crucial cookies setting has been removed system-wide on iOS and iPadOS, as well as in the browser on macOS. This is impacting functionality across all Apple devices.
Chrome: The cookie setting is still available on macOS but has been removed for iPad and iPhone. As a result, Chrome only works as expected on Mac.
Current workaround: Have users view the videos on Chrome or Firefox for Mac.
(Note: This is not affecting windows users.)
This is now a known issue, a Right Answers article exists within the ticketing system about navigating the issue. It appears the issue is actually resolved for some users but not all, we will continue to press the work-around of using Chrome or Firefox for viewing content at this time.