Data, Research & Reporting VCU Reporting Center
 
Feb-4, 11:37am EST

We are investigating an issue with the VCU Reporting Center which is impacting running reports. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Feb-4, 12:00pm EST

We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Accounts, Access & Security Central Authentication Service
 
Jan-29, 1:09pm EST

We are currently experiencing an outage affecting login.vcu.edu, our Central Authentication Service (CAS). This outage may impact VCU clients' ability to access various applications across the university. We are actively working to resolve this issue and restore full functionality as quickly as possible.

 
Jan-29, 1:20pm EST

The outage affecting login.vcu.edu (CAS) has been resolved. VCU clients should now be able to access all university applications without issue. We apologize for any inconvenience this may have caused.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Data, Research & Reporting VCU Reporting Center
 
Jan-23, 12:08pm EST

We are investigating an issue with the VCU Reporting Center. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jan-23, 1:11pm EST

We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Teaching & Learning Kaltura
 
Jan-21, 4:38pm EST

Our service provider for Kaltura is currently experiencing an issue which is affecting customer's ability to have their Zoom recordings automatically uploaded to Kaltura.

For additional information, please see: https://status.kaltura.com/incidents/znrw4ch438rp 

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jan-22, 8:19am EST

We’re back! Kaltura should be up and running. In our testing, previously impacted media entries have been restored. New entries should now be unaffected. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

IT Resources Data Center Operations
 
Jan-11, 5:09am EST

VCU Technology Services is aware of an issue affecting cooling infrastructure at our disaster recovery data center facility.  VCU Facilities Management is working to investigate the issue and identify a solution.  Meanwhile, Technology Services is actively monitoring and managing the situation and taking action to minimise impact to services.  At this time, no impact to production resources is anticipated.

We will resolve this incident once we have received confirmation this issue has been resolved.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jan-24, 7:52am EST

VCU Facilities Management has confirmed that issues affecting the stability of data center cooling infrastructure at our disaster recovery facility have been diagnosed, necessary repairs have been made, and the affected infrastructure may be considered stable.  Accordingly, VCU Technology Services has restored all systems that were briefly taken offline in an effort to manage the situation, and reports that these systems are performing normally.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

December 10, 8:46am EST
Teaching & Learning Canvas
 
Dec-10, 8:46am EST

VCU customers may experience trouble when logging into Canvas. We are currently investigating the problem and a workaround has been implemented to prevent impacts to affected accounts.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Dec-10, 11:20am EST

We're back! VCU customers should be able to now login successfully. Thank you for your patience.

In partnership with the Administrative Systems and IT Support Center teams, Learning Systems has confirmed that the issue has been resolved.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Web Applications Search.vcu.edu
 
Dec-5, 6:59pm EST

We are aware of an issue affecting the search.vcu.edu website which may prevent it from loading or displaying correctly for some clients. We are working closely with our vendor to implement a fix as quickly as possible.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Dec-6, 3:57pm EST

We have identified the cause of the ongoing issue affecting search.vcu.edu. Unfortunately, the correction has been delayed due to resource constraints on the vendor's side. We anticipate this will result in continued service disruptions through the weekend, but we have escalated the issue and are hoping for an earlier resolution.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Dec-8, 9:30pm EST

search.vcu.edu has been restored to full functionality. Clients should now be able to access the site without any issues.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

November 26, 8:00am EST
Web Applications TerminalFour (T4)
 
Nov-26, 8:00am EST

Terminalfour is currently experiencing an unexpected outage due to technical difficulties encountered during a server upgrade. We have escalated the issue to our vendor's highest priority support and are working to restore service as quickly as possible. Updates to follow.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Nov-26, 9:45am EST

Terminalfour is back up and running on the previous version. 

We’ll be investigating exactly what happened and will communicate the timeline for the update re-attempt after Fall Break.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (RamsCentral) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-15, 7:53am EST

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck


 
Nov-15, 8:10am EST

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

 
Nov-15, 8:34am EST

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

 
Nov-15, 10:23am EST

Power has been restored and all buildings are back up and operational.

IT Resources Teaching & Learning University Applications Data Center Operations Lon-Capa Facilities Management System AiM
 
Nov-8, 11:50pm EST

VCU Technology Services is currently investigating an issue affecting the availability of a number of virtual server instances that are currently offline due to a hardware issue.  Our teams are actively engaged addressing the problem, and expect to have services restored soon.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Nov-9, 12:51am EST

We’re back!  Affected server instances have been restored to healthy hardware, and should be up and running at this time.  Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.