Accounts, Access & Security Central Authentication Service
 
Apr-2, 11:20am EDT

VCU customers may experience trouble when logging into VCU resources that leverage login.vcu.edu. We are currently investigating the problem.

Don't hesitate to get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Apr-2, 11:50am EDT

The issue with login.vcu.edu has been resolved. Thank you for your patience.

Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Printing VCU OnePrint
 
Mar-31, 6:16pm EDT

My Print Center (mobile.oneprint.vcu.edu) has been taken offline due to technical issues.  We are working with the vendor to resolve. 

 
Apr-2, 12:07pm EDT

This issue has been resolved.  Thank you for your patience.  If you have experience any additional issues please contact our office at 804-828-2227 option 2.

Accounts, Access & Security Central Authentication Service Shibboleth IdP
 
Mar-19, 9:25pm EDT

The Central Authentication Service (CAS) is currently unable to authenticate users. Although the CAS system is operational, it is not allowing users to log in to connected applications. This is affecting all new login attempts.

Additionally, some users with existing sessions may experience issues related to cookie validation.  If you are currently logged in, we recommend not logging out until further notice.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Mar-19, 9:56pm EDT

The Central Authentication Service (CAS) is now fully operational. All authentication services have been restored.

March 19, 7:30am EDT
Web Applications myVCU Portal
 
Mar-19, 7:30am EDT

We are currently experiencing an issue with the myVCU Portal. Users are reporting that content is not loading after login. Our team is investigating and working to resolve the problem.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Mar-19, 7:46am EDT

The issue affecting the myVCU Portal has been resolved. Content is now loading correctly after login. Thank you for your patience.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

IT Support & Campus Resources HR Support Portal (RamsCentral) IT Support Portal (RamsCentral)
 
Mar-11, 2:12pm EDT

Our service provider for RamsCentral is currently experiencing an issue which is affecting customer's ability to resolve records, as well as performing other actions (Placing records on hold, posting notes, emails, etc..).  

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Mar-11, 5:06pm EDT

We’re back! RamsCentral should be up and running without performance issues.  We will continue to monitor the service but everything should be back to normal now.   Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

February 26, 7:50pm EST
Web Applications Go! Keywords
 
Feb-26, 7:50pm EST

The Go! Keywords service is currently experiencing an outage. We are investigating the issue. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Feb-26, 8:32pm EST

Service has been fully restored. We are continuing to monitor the system for stability.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Data, Research & Reporting VCU Reporting Center
 
Feb-4, 11:37am EST

We are investigating an issue with the VCU Reporting Center which is impacting running reports. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Feb-4, 12:00pm EST

We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Accounts, Access & Security Central Authentication Service
 
Jan-29, 1:09pm EST

We are currently experiencing an outage affecting login.vcu.edu, our Central Authentication Service (CAS). This outage may impact VCU clients' ability to access various applications across the university. We are actively working to resolve this issue and restore full functionality as quickly as possible.

 
Jan-29, 1:20pm EST

The outage affecting login.vcu.edu (CAS) has been resolved. VCU clients should now be able to access all university applications without issue. We apologize for any inconvenience this may have caused.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Data, Research & Reporting VCU Reporting Center
 
Jan-23, 12:08pm EST

We are investigating an issue with the VCU Reporting Center. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jan-23, 1:11pm EST

We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Teaching & Learning Kaltura
 
Jan-21, 4:38pm EST

Our service provider for Kaltura is currently experiencing an issue which is affecting customer's ability to have their Zoom recordings automatically uploaded to Kaltura.

For additional information, please see: https://status.kaltura.com/incidents/znrw4ch438rp 

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jan-22, 8:19am EST

We’re back! Kaltura should be up and running. In our testing, previously impacted media entries have been restored. New entries should now be unaffected. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.