The VCU Reporting Center currently experiencing an issue which is affecting customer's ability to run some reports.
We are working to correct the issue.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
IBM has identified intermittent connectivity issues with the SPSS activation server. Based on the patterns observed, the server appears to struggle to handle multiple simultaneous requests.
IBM is working on implementing solutions to bring stability back to the license activation.
Customers experiencing a problem activating a license are suggested to wait 15 minutes between tries. If the issue persists, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu, and they will escalate a ticket for manual activation.
IBM has resolved the intermittent SPSS activation issues.
Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are currently experiencing an outage affecting login.vcu.edu, our Central Authentication Service (CAS). This outage may impact VCU clients' ability to access various applications across the university. We are actively working to resolve this issue and restore full functionality as quickly as possible.
The outage affecting login.vcu.edu (CAS) has been resolved. VCU clients should now be able to access all university applications without issue. We apologize for any inconvenience this may have caused.
VCU customers may experience trouble when logging into the VCU Reporting Center. We are currently investigating the problem.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We're back! Access to the VCU Reporting Center has now been restored.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Clients may encounter delays when logging into MyVCU. We are investigating the cause.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
MyVCU has been restored to full functionality.
Should you have any questions or concerns, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.
VCU customers may experience trouble when logging into HIPAA Zoom accounts. We are currently investigating the problem.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU HIPAA Zoom accounts are now able to login through CAS as normal. We will continue to monitor.
Gmail is currently experiencing an issue which is affecting customer's ability to send emails. Customers may see errors such as "Oops something went wrong" when trying to send an email.
We will resolve this incident once we have received confirmation the issue has been resolved from Google.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Gmail should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are currently experiencing an outage on blogs.vcu.edu and are working to resolve the issue as quickly as possible.
blogs.vcu.edu is back online and operating normally. We are continuing to monitor performance closely to ensure a stable experience prior to resolving the incident.
blogs.vcu.edu is fully operational. The issue has been resolved, and we have confirmed that performance has returned to normal.
We apologize for any inconvenience caused by the outage and appreciate your patience.
Customers are experiencing delays in sending and receiving email to their VCU email account. We have identified delays in email delivery, and are actively investigating.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The email issue related to sending and receiving email to VCU email accounts has been resolved.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services outage affecting internet network, VCU Websites, and other systems. Technicians are actively investigating the outage and trying to resolve.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
IT is still implementing the fix to restore major VCU systems/services impacted but this is a manual process and it will take some time.
If your Windows computer is not loading and is giving a blue screen error, it has been impacted. Please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix.
If your Windows computer is working normally, there is nothing you need to do or update and you were not impacted by this outage.
IT is still implementing the fix to restore VCU systems/services impacted but this is a manual process and it will take some time.
If your Windows computer is not loading and is giving a blue screen error, it has been impacted. Please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix. Additionally, VCU customers can visit the fixIT repair shop on campus to receive help
If your Windows computer is working normally, there is nothing you need to do or update and you were not impacted by this outage.
The TS system incident caused by the global Crowdstrike outage have been resolved and TS services are now up and running. Big thank you to everyone involved!
There are still some users whose machines are affected and have not yet been remediated. This has been a manually implemented process so if your Windows computer is still experiencing a blue screen issue please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix.
Additionally, the VCU fixIT repair shop on campus is open from 10 am - 4 pm and is happy to assist.