A power outage is currently impacting the following buildings:
Grace Street Center
HR Training Building
Basketball Development Center
Barnes & Noble @ VCU
Bowe St Parking Deck
Facilities and Financial Services Building
Institute for Contemporary Art at the Markel Center
Siegel Center
Sports Medicine Center
Technology Administration Building
West Broad Street Parking Deck
This list could grow as UPS' begin to fail. A follow up post will be made once more information is known.
FMD has been informed by Dominion that a circuit outage has occurred. Dominion is dispatching crews to identify and resolve the outage.
All buildings are back online as power has been restored.
We are investigating a sporadic issue with various Google services, which includes (but not limited to) Google sign-in, Google Drive, Google Docs Editors, Google Cloud, Google Meet, Gemini, and others. We’re working to fix the problem as quickly as we can.
During this time, Google sign-in may not work and Google apps may take longer to load or fail to load.
Smartsheet is also now reporting it is affected by the outage.
Adobe is also now reporting degraded performance of certain web applications such as Express is impacting some users.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
- Google Workspace has reported services (Gmail, Drive, Docs Editors, Meet, etc.) have been restored.
- Google Cloud services are still down but a fix has been identified and is in progress.
- Smartsheet is working on a fix.
- Adobe is still investigating the issue.
- Adobe web services (Express, Portfolio, etc) are now fully restored for all customers.
We’re back! Adobe, Google, and Cloudflare should be fully up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU SafeNet Wireless Outage at VCU Health Buildings
We’re aware of an issue affecting VCU SafeNet Wireless at VCU Health buildings. At this time, users are unable to connect to the network.
VCU and VCU Health Networking Teams are actively working together to resolve the problem as soon as possible.
In the meantime, users can connect to VCU SafeNet Wireless from any VCU building or use the VCU Health Guest Network as an alternative.
We appreciate your patience and will provide updates as soon as more information becomes available.
The VCU Health Networking Team has scheduled to install a Hotfix to address issues related to VCU SafeNet Wireless in VCU Health Buildings for 7am on Saturday June 14th. This change is currently awaiting approval from the VCU Health change approval committee. An update will be provided as soon as more information becomes available.
The VCU Health Networking Team has installed the hot fix and VCU SafeNet Wireless services has been restored in the VCU Health Building.
The VCU Health Networking Team has installed the hot fix and VCU SafeNet Wireless services has been restored in the VCU Health Building.
The Academic Technologies team is aware of the "Expired Licensing" notices customers are seeing and we have been actively engaged with Adobe to renew VCU's enterprise agreement for Adobe Acrobat Pro, Adobe Creative Cloud, and other Adobe software products. For more details about this notice, please visit https://adobe.vcu.edu/access-licensing/expired-licensing-notice.
If you are unable to sign-in to your VCU Adobe account using your VCU email address (only using the @vcu.edu email domain; @vcuhealth.org accounts are NOT valid or Adobe licensing), please reach out to us by emailing adobe@vcu.edu or by submitting a ticket at https://go.vcu.edu/adobe/help using the appropriate category.
Updated (6/3/2025)! Adobe Agreement Renewal Complete!
The Academic Technologies team has now completed VCU's Adobe enterprise agreement renewal! As part of this renewal, ALL VCU Adobe accounts are being automatically migrated to new (equivalent) software licenses. If you already have an Adobe license assigned to your VCU Adobe account, you do not need to do anything and your license and level of access remains the same. For more details about this updates, please visit https://adobe.vcu.edu/access-licensing/change-over.
Our service provider for RamsCentral is currently experiencing an issue which is delaying email notifications coming out of the system. The vendor is aware and will update us once the fix is implemented.
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We have received word that our vendor has implemented a fix for the Email Delay issue with RamsCentral. We are noticing that their fix has triggered some duplicate emails. The ITSMO is monitoring emails in the system to ensure that all emails are properly processed now that the vendor fix is in place. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU customers may experience trouble when logging into services using the Central Authentication Services (CAS) and DUO. We are currently investigating the problem.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Login issues are still occuring to various VCU resources. Primarily to customers using Chrome browser. Please try using alternative browsers. We continue to investigate the issue.
Login issues continue and our IT Staff continue to troubleshoot the route cause of issue. Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Login issues are still occurring to various VCU resources. Technology Services team members are working towards a resolution on reported issues.
Login issues continue to impact access to various VCU resources. Technology Services personnel are actively engaged in resolving the reported problems. We appreciate your patience and understanding as we work diligently toward a resolution.
VCU login issues persist. Technology Services continue to be engaged in resolution. Thank you for your patience.
Technology Services continues to troubleshoot and test solutions for the reported login issues. We appreciate your patience and understanding as we work toward a resolution.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Network Service will be making a change over our network to possibly clear login issues reported. There will be a very brief internet outage which may cause a loss of internet access. The change will take place at 3:20 p.m. EST.
Please note this issue has been resolved. Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are aware of a widespread outage impacting critical on-premise systems at VCU. Updates will be shared promptly.
Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We have confirmed a network-related issue is causing the general outage of critical VCU on-premise systems.
Our engineers are actively working on a resolution.
Additionally, phone lines are currently impacted, making phone contact with the ITSC unavailable.
For some services, a potential workaround is to access the applications from a non-VCU network connection. We will continue to provide updates on the overall situation.
Services are beginning to recover. The outage was due to a network infrastructure misconfiguration that has been resolved.
We are monitoring the restoration of all systems and will post an "all clear" when fully confirmed.
Services are now confirmed to be back online and stable. Thank you for your patience during this incident.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are investigating an issue with the VCU Reporting Center which is impacting the ability to run reports. We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Zoom is experiencing a partial outage, which the vendor is working on. In the interim, Google Meet can be used as a substitute.
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Zoom has indicated that services have been restored. If you are still having connection issues, Zoom suggests flushing your DNS cache and attempting to reconnect.
For Windows: open a command prompt and type "ipconfig /flushdns"
For Mac: open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU customers may experience trouble when logging into VCU resources that leverage login.vcu.edu. We are currently investigating the problem.
Don't hesitate to get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The issue with login.vcu.edu has been resolved. Thank you for your patience.
Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.