We are investigating an issue with the VCU Reporting Center which is impacting running reports. We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are currently experiencing an outage affecting login.vcu.edu, our Central Authentication Service (CAS). This outage may impact VCU clients' ability to access various applications across the university. We are actively working to resolve this issue and restore full functionality as quickly as possible.
The outage affecting login.vcu.edu (CAS) has been resolved. VCU clients should now be able to access all university applications without issue. We apologize for any inconvenience this may have caused.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are investigating an issue with the VCU Reporting Center. We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Our service provider for Kaltura is currently experiencing an issue which is affecting customer's ability to have their Zoom recordings automatically uploaded to Kaltura.
For additional information, please see: https://status.kaltura.com/incidents/znrw4ch438rp
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Kaltura should be up and running. In our testing, previously impacted media entries have been restored. New entries should now be unaffected. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services is aware of an issue affecting cooling infrastructure at our disaster recovery data center facility. VCU Facilities Management is working to investigate the issue and identify a solution. Meanwhile, Technology Services is actively monitoring and managing the situation and taking action to minimise impact to services. At this time, no impact to production resources is anticipated.
We will resolve this incident once we have received confirmation this issue has been resolved.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Facilities Management has confirmed that issues affecting the stability of data center cooling infrastructure at our disaster recovery facility have been diagnosed, necessary repairs have been made, and the affected infrastructure may be considered stable. Accordingly, VCU Technology Services has restored all systems that were briefly taken offline in an effort to manage the situation, and reports that these systems are performing normally.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU customers may experience trouble when logging into Canvas. We are currently investigating the problem and a workaround has been implemented to prevent impacts to affected accounts.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We're back! VCU customers should be able to now login successfully. Thank you for your patience.
In partnership with the Administrative Systems and IT Support Center teams, Learning Systems has confirmed that the issue has been resolved.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are aware of an issue affecting the search.vcu.edu website which may prevent it from loading or displaying correctly for some clients. We are working closely with our vendor to implement a fix as quickly as possible.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We have identified the cause of the ongoing issue affecting search.vcu.edu. Unfortunately, the correction has been delayed due to resource constraints on the vendor's side. We anticipate this will result in continued service disruptions through the weekend, but we have escalated the issue and are hoping for an earlier resolution.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
search.vcu.edu has been restored to full functionality. Clients should now be able to access the site without any issues.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Terminalfour is currently experiencing an unexpected outage due to technical difficulties encountered during a server upgrade. We have escalated the issue to our vendor's highest priority support and are working to restore service as quickly as possible. Updates to follow.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Terminalfour is back up and running on the previous version.
We’ll be investigating exactly what happened and will communicate the timeline for the update re-attempt after Fall Break.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:
Academic Learning Commons
Cabell Library
Gitner House
Glading
West Carry parking deck
Power continues to create network (internet) issues. James W Black Music Center and Moseley House have also been impacted.
Dominion Power has been dispatched and there is no current ETA on the power restoration.
Power has been restored and all buildings are back up and operational.
VCU Technology Services is currently investigating an issue affecting the availability of a number of virtual server instances that are currently offline due to a hardware issue. Our teams are actively engaged addressing the problem, and expect to have services restored soon.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Affected server instances have been restored to healthy hardware, and should be up and running at this time. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.