Issue Reported from Service Provider for RamsCentral

Incident

May 20, 2:53pm EDT

Issue Reported from Service Provider for RamsCentral

Status: closed

Start: May 20, 2:35pm EDT

End: May 20, 2:53pm EDT

Duration: 18 minutes

Affected Components:

IT Support & Campus Resources HR Support Portal (RamsCentral) IT Support Portal (RamsCentral)

Update

May 20, 2:35pm EDT

Our service provider for RamsCentral is currently experiencing an issue which is delaying email notifications coming out of the system. The vendor is aware and will update us once the fix is implemented.

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Resolved

May 20, 2:53pm EDT

We have received word that our vendor has implemented a fix for the Email Delay issue with RamsCentral. We are noticing that their fix has triggered some duplicate emails. The ITSMO is monitoring emails in the system to ensure that all emails are properly processed now that the vendor fix is in place. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.