Accounts, Access & Security
- Be aware of the following Tactics, Tools, and Procedures (TTP) used by some of these adversaries:
- The use of fake personas by the threat actors, pretending to be assistants to executives and researchers.
- Use of traditional email, as well as WhatsApp, SMS, and other alternative communications mechanisms.
- Use of fake Gmail or Microsoft login pages (Some actually hosted on Google Sites), as well as fake Google Meet or other virtual meeting invitations designed to steal credentials from victims.
- The use of Generative Artificial Intelligence (GenAI) tools in the creation of these phishing campaigns is generally free of spelling or grammatical errors.
- Please take the following precautions when handling emails, texts, or other communications:
- Proceed with extra caution in dealing with inquiries from external researchers, executives, or other external individuals. When in doubt, check with your IT support unit or infosec@vcu.edu.
- Be extremely cautious of meeting invites from external parties, especially those from individuals you do not know.
- Be cautious of links in emails; hover over links or tap and hold links to reveal their destination. Please be advised that some malware or phishing websites can be hosted on legitimate services like Dropbox, X, or Google Sites. When in doubt, check with your IT support or infosec@vcu.edu.
- Be cautious when unknown individuals reach out to you via social media or text message platforms, such as SMS, WhatsApp, LinkedIn, or Telegram. Be especially cautious if they send you links or meeting invites, or ask for any proprietary information.
Technology Services is pleased to announce the upcoming launch of our new IT Alerting Solution, going live on July 1, 2025.
Please note that existing subscriptions cannot be migrated to the new platform. To continue receiving important IT notifications, you’ll need to resubscribe to the services and communication channels you wish to follow.
To avoid missing any alerts, we encourage you to complete your subscription setup before July 1 by following the instructions in this Knowledge Article.
Feel free to share the article link with your team and colleagues to ensure a smooth transition.
Thank you for your attention and if you have any questions please email ITSMO@vcu.edu.
VCU customers may experience trouble when logging into services using the Central Authentication Services (CAS) and DUO. We are currently investigating the problem.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Login issues are still occuring to various VCU resources. Primarily to customers using Chrome browser. Please try using alternative browsers. We continue to investigate the issue.
Login issues continue and our IT Staff continue to troubleshoot the route cause of issue. Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Login issues are still occurring to various VCU resources. Technology Services team members are working towards a resolution on reported issues.
Login issues continue to impact access to various VCU resources. Technology Services personnel are actively engaged in resolving the reported problems. We appreciate your patience and understanding as we work diligently toward a resolution.
VCU login issues persist. Technology Services continue to be engaged in resolution. Thank you for your patience.
Technology Services continues to troubleshoot and test solutions for the reported login issues. We appreciate your patience and understanding as we work toward a resolution.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Network Service will be making a change over our network to possibly clear login issues reported. There will be a very brief internet outage which may cause a loss of internet access. The change will take place at 3:20 p.m. EST.
Please note this issue has been resolved. Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU customers may experience trouble when logging into VCU resources that leverage login.vcu.edu. We are currently investigating the problem.
Don't hesitate to get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The issue with login.vcu.edu has been resolved. Thank you for your patience.
Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The Central Authentication Service (CAS) is currently unable to authenticate users. Although the CAS system is operational, it is not allowing users to log in to connected applications. This is affecting all new login attempts.
Additionally, some users with existing sessions may experience issues related to cookie validation. If you are currently logged in, we recommend not logging out until further notice.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The Central Authentication Service (CAS) is now fully operational. All authentication services have been restored.
We are currently experiencing an outage affecting login.vcu.edu, our Central Authentication Service (CAS). This outage may impact VCU clients' ability to access various applications across the university. We are actively working to resolve this issue and restore full functionality as quickly as possible.
The outage affecting login.vcu.edu (CAS) has been resolved. VCU clients should now be able to access all university applications without issue. We apologize for any inconvenience this may have caused.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:
Academic Learning Commons
Cabell Library
Gitner House
Glading
West Carry parking deck
Power continues to create network (internet) issues. James W Black Music Center and Moseley House have also been impacted.
Dominion Power has been dispatched and there is no current ETA on the power restoration.
Power has been restored and all buildings are back up and operational.
At 01:23 AM, a service disruption was reported affecting the Shibboleth Identity Provider (IdP). This outage resulted in login failures for a subset of applications relying on Shibboleth authentication. Users attempting to access these applications encountered authorization errors.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Through engineer intervention, the issue was resolved and full service functionality was restored by 02:07 AM.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.
The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.
Services are coming back online and our technicians are working to confirm the restoration of all services.
VCU's network and services have been restored.