We are currently experiencing an outage affecting login.vcu.edu, our Central Authentication Service (CAS). This outage may impact VCU clients' ability to access various applications across the university. We are actively working to resolve this issue and restore full functionality as quickly as possible.

The outage affecting login.vcu.edu (CAS) has been resolved. VCU clients should now be able to access all university applications without issue. We apologize for any inconvenience this may have caused.

VCU customers may experience trouble when logging into HIPAA Zoom accounts. We are currently investigating the problem.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

VCU HIPAA Zoom accounts are now able to login through CAS as normal. We will continue to monitor.

Please be advised that there are active scammers taking advantage of the Global Crowdstrike Outage calling and trying to "help" in remediating the issue for user's Windows computers. Please be advised that these are scammers trying to gain access to machines. Please do not allow anyone that you do not know access to your device. Reach out to the IT Support Center with any questions or concerns at 804-828-2227.

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

VCU customers are experiencing trouble when logging into the Central Authentication System (CAS) and accessing VCU Web Pages due to network infrastructure maintenance taking place this evening. Maintenance is expected to run until midnight Tuesday, July 2nd, 2024. Updates will be posted at that time.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We’re back! VCU webpages and Central Authentication Service (CAS) are back up and running. 

Please contact the IT Support Center to report any ongoing issues at 804-828-2227 or itsc@vcu.edu. 

We are currently experiencing a widespread issue with card door access. Patrons may be experiencing trouble opening exterior and interior card access doors. Technitians are aware and are working to resolve the issue as soon as possible.

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

The vendor has identified an issue and is actively working to restore service. We appreciate your patience during this outage.

We have resolved the issues with door access, and service has been restored. Thank you for your patience.

If you have any questions or concerns, don't hesitate to contact the IT Support Center at 804-828-2227 or itsc@vcu.edu. 

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow is up and operational.  Issues has been resolved.

We are investigating an issue with eid.vcu.edu which is impacting access to the server. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We’re back! EID.vcu.edu should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC.  There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.

The fiber maintenance was successfully completed.

Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center.  There should not be any impact to other fibers in the area.