Accounts, Access & Security

Scheduled Maintenance for Banner Production

November 23, 12:00am EST
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (RamsCentral) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-23, 12:00am EST

VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Nov-23, 5:00am EST

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Power outages around Monroe Park campus

November 15, 7:53am EST
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (RamsCentral) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-15, 7:53am EST

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck


 
Nov-15, 8:10am EST

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

 
Nov-15, 8:34am EST

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

 
Nov-15, 10:23am EST

Power has been restored and all buildings are back up and operational.

Early morning Shibboleth IdP Outage

November 01, 1:23am EDT
Accounts, Access & Security Shibboleth IdP
 
Nov-1, 1:23am EDT

At 01:23 AM, a service disruption was reported affecting the Shibboleth Identity Provider (IdP). This outage resulted in login failures for a subset of applications relying on Shibboleth authentication. Users attempting to access these applications encountered authorization errors.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.


 
Nov-1, 2:07am EDT

Through engineer intervention, the issue was resolved and full service functionality was restored by 02:07 AM. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.


Campus-wide Internet Outage

October 25, 5:36am EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (RamsCentral) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-25, 5:36am EDT

We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

 
Oct-25, 6:19am EDT

The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.

 
Oct-25, 7:22am EDT

Services are coming back online and our technicians are working to confirm the restoration of all services.

 
Oct-25, 8:19am EDT

VCU's network and services have been restored.

 
Oct-25, 8:20am EDT
VCU's network and services have been restored.

Service Outage for VCU Reporting Center and SAS Enterprise Guide

October 18, 7:23am EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (RamsCentral) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-18, 7:23am EDT

We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-18, 10:35am EDT

We're back! Access to the VCU Reporting Center has now been restored. 

Thank you for your patience.

Internet Connectivity Issues

October 05, 3:12pm EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (RamsCentral) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-5, 3:12pm EDT
We are aware of internet connectivity issues. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.
 
Oct-5, 8:32pm EDT

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

 
Oct-5, 11:08pm EDT

Services are starting to come back online and work continues to restore all services.

 
Oct-6, 9:26am EDT
IT personnel worked overnight to restore network, data and telecommunications services. Most services are now stabilized, however it is possible that some services may still be impacted. If you experience any problems, please any IT issues to the IT Support Center at 804-828-2227. Thank you.

University Wide Login Issues.

August 27, 8:00am EDT
Accounts, Access & Security Central Authentication Service
 
Aug-27, 8:00am EDT

We are currently experiencing an outage affecting login.vcu.edu, our Central Authentication Service (CAS). This outage may impact VCU clients' ability to access various applications across the university. We are actively working to resolve this issue and restore full functionality as quickly as possible.

 
Aug-27, 8:34am EDT

The outage affecting login.vcu.edu (CAS) has been resolved. VCU clients should now be able to access all university applications without issue. We apologize for any inconvenience this may have caused.

Login Issues for Zoom HIPAA accounts through CAS

August 26, 8:39am EDT
Accounts, Access & Security E-mail & Collaboration Central Authentication Service Zoom
 
Aug-26, 8:39am EDT

VCU customers may experience trouble when logging into HIPAA Zoom accounts. We are currently investigating the problem.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Aug-26, 9:06am EDT

VCU HIPAA Zoom accounts are now able to login through CAS as normal. We will continue to monitor.

Scam Warning: Global Crowdstrike Outage

July 19, 12:20pm EDT
Accounts, Access & Security Data Security Phishing Scams
 
Jul-19, 12:20pm EDT

Please be advised that there are active scammers taking advantage of the Global Crowdstrike Outage calling and trying to "help" in remediating the issue for user's Windows computers. Please be advised that these are scammers trying to gain access to machines. Please do not allow anyone that you do not know access to your device. Reach out to the IT Support Center with any questions or concerns at 804-828-2227.

Backup internet connection outage

July 18, 7:09am EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (RamsCentral) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (RamsCentral) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jul-18, 7:09am EDT

The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.