IT Support Portal (Cherwell)
VCU Technology Services outage affecting internet network, VCU Websites, and other systems. Technicians are actively investigating the outage and trying to resolve.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
IT is still implementing the fix to restore major VCU systems/services impacted but this is a manual process and it will take some time.
If your Windows computer is not loading and is giving a blue screen error, it has been impacted. Please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix.
If your Windows computer is working normally, there is nothing you need to do or update and you were not impacted by this outage.
IT is still implementing the fix to restore VCU systems/services impacted but this is a manual process and it will take some time.
If your Windows computer is not loading and is giving a blue screen error, it has been impacted. Please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix. Additionally, VCU customers can visit the fixIT repair shop on campus to receive help
If your Windows computer is working normally, there is nothing you need to do or update and you were not impacted by this outage.
The TS system incident caused by the global Crowdstrike outage have been resolved and TS services are now up and running. Big thank you to everyone involved!
There are still some users whose machines are affected and have not yet been remediated. This has been a manually implemented process so if your Windows computer is still experiencing a blue screen issue please report it to the IT Support Center at 804-828-2227 or directly to your local IT departmental tech support so they can assist with a fix.
Additionally, the VCU fixIT repair shop on campus is open from 10 am - 4 pm and is happy to assist.
The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage. Current estimates of power restoration are for July 21st. The Universities primary internet connection is up and operational. There has been no disruption to the Universities internet services.
Cherwell is currently experiencing an issue which is affecting IT Analysts from navigating the system.
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Cherwell should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
ImageNow is currently unavailable. Staff is researching the cause and troubleshooting and trying to resolve.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
ImageNow is up and operational. Issues has been resolved.
On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC. There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.
The fiber maintenance was successfully completed.
Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center. There should not be any impact to other fibers in the area.
On Friday 2/2/24 from 5 AM - 6 AM, users will exprience a short internet outages while we perform critical troubleshooting of the 100Gig Internet connection from VCU. The outages will occur for approximately 3-5 mins and there will be 2-3 of those in that hour. We expect to main our internet connection during this change via the secondary internet connection out of Harris Hall data center.
All work was completed on 2/2/2024 as expected.
Network Services contractor will be onsite to fix damaged fibers between Cabell Library and TAB on Thursday December 28th. During the repair the following PCI networks may be unavailable:
TAB
Henry St Parking Deck West
Henry St Parking Deck East
ICA
Laurel St Parking Deck
Rhoads Hall
West Grace Student Housing
West Grace Student Housing North
700 W. Grace St - Facilities Management Building
Au Bon Pan - 944 W. Grace St
Broad and Belvedere Apartments
814 W. Grace St - Formerly Noodles and Company
West Broad Parking Deck
Work is expected to be completed around 7pm.
The Cabell to TAB fiber repair was successfully completed.
On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall. This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar. The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.
The Harris Hall EOL replacement was successfully completed.
Our service provider for Cherwell (itsupport.vcu.edu) is currently experiencing an issue which is affecting Cherwell Performance.
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Cherwell (itsupport.vcu.edu) should be up and running under normal performance expectations. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.