October 03, 2:39pm EDT

VCU Technology Services will be migrating Cherwell Service Management to RamsCentral on October 3rd starting at 5:00pm.

During the migration, the ITSM and HR Case Management ticketing services will be unavailable.  The migration will be complete by 8:00pm.  After the migration is complete, existing web links and email monitors will be updated to point to the new system (RamsCentral).  

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.