Kaltura
The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage. Current estimates of power restoration are for July 21st. The Universities primary internet connection is up and operational. There has been no disruption to the Universities internet services.
ImageNow is currently unavailable. Staff is researching the cause and troubleshooting and trying to resolve.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
ImageNow is up and operational. Issues has been resolved.
On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC. There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.
The fiber maintenance was successfully completed.
Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center. There should not be any impact to other fibers in the area.
On Friday 2/2/24 from 5 AM - 6 AM, users will exprience a short internet outages while we perform critical troubleshooting of the 100Gig Internet connection from VCU. The outages will occur for approximately 3-5 mins and there will be 2-3 of those in that hour. We expect to main our internet connection during this change via the secondary internet connection out of Harris Hall data center.
All work was completed on 2/2/2024 as expected.
We are getting reports that some sites are back up and other resources are available. We are continuing to look into the issue to determine a root cause
We’re back! The VCU network issues have resolved and all websites and applications are accessible again. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Network Services contractor will be onsite to fix damaged fibers between Cabell Library and TAB on Thursday December 28th. During the repair the following PCI networks may be unavailable:
TAB
Henry St Parking Deck West
Henry St Parking Deck East
ICA
Laurel St Parking Deck
Rhoads Hall
West Grace Student Housing
West Grace Student Housing North
700 W. Grace St - Facilities Management Building
Au Bon Pan - 944 W. Grace St
Broad and Belvedere Apartments
814 W. Grace St - Formerly Noodles and Company
West Broad Parking Deck
Work is expected to be completed around 7pm.
The Cabell to TAB fiber repair was successfully completed.
VCU Technology Services will be performing routine maintenance on Kaltura beginning 12/20/2023 starting at 8:00AM EST.
You may not be able to access Kaltura recordings for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions. The impact of this maintenance window is limited to Kaltura recordings associated with the Category I flag.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Kaltura is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall. This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar. The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.
The Harris Hall EOL replacement was successfully completed.
VCU Technology Services will be performing routine maintenance on Canvas beginning October 31st starting at 8:00 AM.
Courses for Spring 2024 are being loaded into Canvas at this time. This process will take several hours and is being closely monitored. For more information, please see the following blog post: Revolutionizing Course Management: Ellucian ILP Meets Canvas.
Please direct any questions or concerns to LSRequest@vcu.edu.
Scheduled maintenance for Canvas is complete.
Please contact LSRequest@vcu.edu with any questions.