Kaltura
Technology Services is pleased to announce the upcoming launch of our new IT Alerting Solution, going live on July 1, 2025.
Please note that existing subscriptions cannot be migrated to the new platform. To continue receiving important IT notifications, you’ll need to resubscribe to the services and communication channels you wish to follow.
To avoid missing any alerts, we encourage you to complete your subscription setup before July 1 by following the instructions in this Knowledge Article.
Feel free to share the article link with your team and colleagues to ensure a smooth transition.
Thank you for your attention and if you have any questions please email ITSMO@vcu.edu.
Our service provider for Kaltura is currently experiencing an issue which is affecting customer's ability to have their Zoom recordings automatically uploaded to Kaltura.
For additional information, please see: https://status.kaltura.com/incidents/znrw4ch438rp
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Kaltura should be up and running. In our testing, previously impacted media entries have been restored. New entries should now be unaffected. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:
Academic Learning Commons
Cabell Library
Gitner House
Glading
West Carry parking deck
Power continues to create network (internet) issues. James W Black Music Center and Moseley House have also been impacted.
Dominion Power has been dispatched and there is no current ETA on the power restoration.
Power has been restored and all buildings are back up and operational.
We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.
The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.
Services are coming back online and our technicians are working to confirm the restoration of all services.
VCU's network and services have been restored.
We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We're back! Access to the VCU Reporting Center has now been restored.
Thank you for your patience.
We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.
Services are starting to come back online and work continues to restore all services.
Apple's newest OS update Sequoia, has removed the crucial cookie setting from both the system and browser settings the browser in question only being Safari.
The effects this is having means that Safari users will see a "3rd party cookies are blocking content" error anytime they launch Kaltura media through Canvas. This is not affecting other browsers at this time. Kaltura is aware of the issue and is working on implementing a fix but do not have an ETA on resolution.
Safari: The crucial cookies setting has been removed system-wide on iOS and iPadOS, as well as in the browser on macOS. This is impacting functionality across all Apple devices.
Chrome: The cookie setting is still available on macOS but has been removed for iPad and iPhone. As a result, Chrome only works as expected on Mac.
Current workaround: Have users view the videos on Chrome or Firefox for Mac.
(Note: This is not affecting windows users.)
This is now a known issue, a Right Answers article exists within the ticketing system about navigating the issue. It appears the issue is actually resolved for some users but not all, we will continue to press the work-around of using Chrome or Firefox for viewing content at this time.
The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage. Current estimates of power restoration are for July 21st. The Universities primary internet connection is up and operational. There has been no disruption to the Universities internet services.
ImageNow is currently unavailable. Staff is researching the cause and troubleshooting and trying to resolve.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
ImageNow is up and operational. Issues has been resolved.