Issue with Kaltura videos and new MacOS Sequoia

Incident

September 27, 10:16am EDT

Issue with Kaltura videos and new MacOS Sequoia

Status: in progress

Start: September 27, 10:16am EDT

Affected Components:

Teaching & Learning Kaltura

Update

September 27, 10:16am EDT

Apple's newest OS update Sequoia, has removed the crucial cookie setting from both the system and browser settings the browser in question only being Safari.

The effects this is having means that Safari users will see a "3rd party cookies are blocking content" error anytime they launch Kaltura media through Canvas. This is not affecting other browsers at this time. Kaltura is aware of the issue and is working on implementing a fix but do not have an ETA on resolution.

Safari: The crucial cookies setting has been removed system-wide on iOS and iPadOS, as well as in the browser on macOS. This is impacting functionality across all Apple devices.

Chrome: The cookie setting is still available on macOS but has been removed for iPad and iPhone. As a result, Chrome only works as expected on Mac.

Current workaround: Have users view the videos on Chrome or Firefox for Mac.

(Note: This is not affecting windows users.)