We are aware of a widespread outage impacting critical on-premise systems at VCU. Updates will be shared promptly.

Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

We have confirmed a network-related issue is causing the general outage of critical VCU on-premise systems.

Our engineers are actively working on a resolution.

Additionally, phone lines are currently impacted, making phone contact with the ITSC unavailable.

For some services, a potential workaround is to access the applications from a non-VCU network connection. We will continue to provide updates on the overall situation.

Services are beginning to recover. The outage was due to a network infrastructure misconfiguration that has been resolved.

We are monitoring the restoration of all systems and will post an "all clear" when fully confirmed.

Services are now confirmed to be back online and stable. Thank you for your patience during this incident.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

The Go! Keywords service is currently experiencing an outage. We are investigating the issue. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Service has been fully restored. We are continuing to monitor the system for stability.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.