VCU Campus Network

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Nov-23, 12:00am EST

VCU Technology Services will be performing routine maintenance beginning on 11/23/2024 starting at 12:00 AM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Nov-23, 5:00am EST

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-15, 7:53am EST

There are power outages around Monroe Park campus that have created network (internet) outages for the following buildings:

Academic Learning Commons

Cabell Library

Gitner House

Glading

West Carry parking deck


 
Nov-15, 8:10am EST

Power continues to create network (internet) issues.  James W Black Music Center and Moseley House have also been impacted.  

 
Nov-15, 8:34am EST

Dominion Power has been dispatched and there is no current ETA on the power restoration.  

 
Nov-15, 10:23am EST

Power has been restored and all buildings are back up and operational.

October 25, 5:36am EDT
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-25, 5:36am EDT

We are currently experiencing a campus-wide internet outage. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.

 
Oct-25, 6:19am EDT

The campus-wide outage is continuing. We are still working on implementing a solution. Some web pages and applications may be intermittently accessible to those off-campus.

 
Oct-25, 7:22am EDT

Services are coming back online and our technicians are working to confirm the restoration of all services.

 
Oct-25, 8:19am EDT

VCU's network and services have been restored.

 
Oct-25, 8:20am EDT
VCU's network and services have been restored.
Test Service Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-18, 7:23am EDT

We are investigating an issue with SAS servers which are impacting the VCU Reporting Center and SAS Enterprise Guide. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-18, 10:35am EDT

We're back! Access to the VCU Reporting Center has now been restored. 

Thank you for your patience.

October 05, 3:12pm EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications VCU OnePrint Google Workspace Canvas App2Go fixIT Repair Shop Active Directory Question Pro Avaya OneX BeyondTrust Search.vcu.edu VCU Mobile App Adobe Central Classrooms Building/Door Access RedCap Data Center Operations Wiki Confluence Avaya Workplace HR Support Portal (Cherwell) Blogs Banner IT Support Center Services Linked In Learning Central Authentication Service SAS Visual Analytics Office365 Jamf Contact Center Services myVCU Portal IT Support Portal (Cherwell) Lon-Capa Data Security Call Management System (CMS) MECM Tableau Degree Works Docusign Respondus VCU Reporting Center E-911 Services ListPlex Maestro Duo Two-Factor Knowledge Management (RightAnswers) SiteImprove Facilities Management System Software Center eID Management Telephones Listserv TerminalFour (T4) EMS (Event Management System) Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom Websites RamBucks eServices Top Hat VCU Wireless Network ImageNow Phishing Scams Zixmail VPN (RamsVPN) Operational Data Store (ODS) Parking System Pentana RealSource Sunapsis Smartsheet Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-5, 3:12pm EDT
We are aware of internet connectivity issues. Our team has identified a resolution and is working on implementing it onsite. We will provide further updates as they become available.
 
Oct-5, 8:32pm EDT

We are continuing to experience widespread internet connectivity issues impacting systems on both campuses. We are currently in escalated communication with our external vendor to determine the root cause and implement a fix.

 
Oct-5, 11:08pm EDT

Services are starting to come back online and work continues to restore all services.

 
Oct-6, 9:26am EDT
IT personnel worked overnight to restore network, data and telecommunications services. Most services are now stabilized, however it is possible that some services may still be impacted. If you experience any problems, please any IT issues to the IT Support Center at 804-828-2227. Thank you.
Internet & Phones VCU Campus Network
 
Sep-18, 9:00pm EDT
[in progress]


On September 18th, 9 PM—11 PM, Network Services will change how network traffic exits/enters the ACI fabric. This traffic point is currently at Poca, but we will move it to TOC during the change window. When the change occurs, we expect a minimum 30-second outage for devices inside ACI that need to talk to their default gateway. If we have an issue for one reason or another, we will use the scheduled time to debug things ourselves and with the partner working with us.  

Internet & Phones VCU Campus Network VCU Wireless Network
 
Sep-13, 8:00pm EDT

On Friday September 13th starting at 8pm, Network Services will be migrating Layer 3 networks from POCA to TOC.  Connectivity will be briefly disrupted during this maintenance.  The following locations will be impacted by this change.

I-Lot Deck

5285 Shawnee Rd

3701 John Tyler Hwy

2235 Staples Mill Rd

1330 N. 26th St

3300 Gallows Rd

1314 W. Main St

100 W. Franklin St

1040 Oliver Hill Way (Steam Plant / PPD Admin Bldg / Facilities Warehouse)

Police Department

1 Capital Square - (only floors 2 through 9 and SafeNet wireless on floors 12 and 25. This does NOT impact the VCUH network)

14th Floor of 701 E. Franklin St.  (This does NOT impact the VCUH network)


Maintenance is expected to be completed by Midnight.


 
Sep-17, 12:22pm EDT

L3 migrations from Poca to Toc were successfully completed.

Internet & Phones VCU Campus Network
 
Aug-14, 9:00pm EDT

This morning Network Services physically moved the border router for our primary ISP from Poca DC and over to the new TOC DC.  The router is now staged and at 9 PM tonight we will being the primary link online.  


A minor outage is likely as traffic changes over.  During this time, the existing sessions would be rebuilt via the application or the user accessing the system.  

 
Aug-14, 10:19pm EDT

The 100G MARIA link is now operational.  We are back to normal status with both ISP links working as expected. 

Internet & Phones VCU Campus Network
 
Aug-14, 9:00am EDT

What:

On Aug 14th from 9 AM to 12 Noon, Network Services will be physically moving the primary internet routers from the Poca data center to TOC the data center.  During this move, we will be connected to the internet out of our secondary internet router and ISP out of Harris Hall.  

Impact: 

During this move we do not expect to have any downtime for internet access because our secondary site and router will take over to allow full internet access from there.  

 
Aug-14, 1:05pm EDT

The router has been moved and staged to go online under an emergency CR 14600 at 9 PM on 8/14/2024. 

Internet & Phones VCU Campus Network
 
Aug-5, 7:00am EDT

What: Network Services will decommission old MedNet DNS servers. 

When: Aug 5th, 2024 7 AM

Why:  All MedNet Network 172.31.0.0/16 users have been using a unique set of DNS servers that allowed VCUH name resolution.   These servers are no longer needed and they do not serve the same purpose as they once did.  

Action: If you have statically assigned an IP address and DNS on a device, please make a note to change the DNS servers on those devices from 192.168.8.101/192.168.8.102 to 192.168.8.1/192.168.8.2.  

 
Aug-5, 8:00am EDT

MedNet DNS servers 192.168.8.101 and 192.168.8.102 have been decommissioned.  Please update the settings to use 192.168.8.1 and 192.168.8.2 in their place.