The ISP for the Universities backup internet connected has experienced a service outage due to a commercial power outage.  Current estimates of power restoration are for July 21st.  The Universities primary internet connection is up and operational.  There has been no disruption to the Universities internet services.

ImageNow is currently unavailable.  Staff is researching the cause and troubleshooting and trying to resolve.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

ImageNow is up and operational.  Issues has been resolved.

On Thursday April 11th starting at 5pm, Fiber maintenance will occur to prepare for the move of our MARIA 100Gbs link from Pocahontas to the new data center at TOC.  There are redundant paths to the internet, Internet 2, and other off campus resources, however a momentary delay while circuits switch to the redundant path is possible.

The fiber maintenance was successfully completed.

Starting at 4pm on Tuesday March 12, our fiber contractor will be pulling a new 288 fiber cable to support the new TOC data center.  There should not be any impact to other fibers in the area.

On Friday 2/2/24 from 5 AM - 6 AM, users will exprience a short internet outages while we perform critical  troubleshooting of the  100Gig Internet connection from VCU.  The outages will occur for approximately 3-5 mins and there will be 2-3 of those in that hour.  We expect to main our internet connection during this change via the secondary internet connection out of Harris Hall data center.  

All work was completed on 2/2/2024 as expected.  

Network Services contractor will be onsite to fix damaged fibers between Cabell Library and TAB on Thursday December 28th.  During the repair the following PCI networks may be unavailable:

TAB

Henry St Parking Deck West

Henry St Parking Deck East

ICA

Laurel St Parking Deck

Rhoads Hall

West Grace Student Housing

West Grace Student Housing North

700 W. Grace St - Facilities Management Building

Au Bon Pan - 944 W. Grace St

Broad and Belvedere Apartments

814 W. Grace St - Formerly Noodles and Company

West Broad Parking Deck

Work is expected to be completed around 7pm.

The Cabell to TAB fiber repair was successfully completed.

On Sunday November 5^th starting at 6pm Network Services will be replacing EOL gear in Harris Hall.  This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar.  The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.

The Harris Hall EOL replacement was successfully completed. 

Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm.  A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core.  This maintenance should be completed by 11pm.

Network Services has successfully completed the Harris core router replacement.

VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET. 

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.