August 27, 12:42pm EDT

IBM has identified intermittent connectivity issues with the SPSS activation server. Based on the patterns observed, the server appears to struggle to handle multiple simultaneous requests.

IBM is working on implementing solutions to bring stability back to the license activation.

Customers experiencing a problem activating a license are suggested to wait 15 minutes between tries. If the issue persists, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu, and they will escalate a ticket for manual activation.