Service Outage for QuestionPro

Incident
November 04, 10:00am EST

Service Outage for QuestionPro

Status: closed
Start: November 01, 3:01pm EDT
End: November 04, 10:00am EST
Duration: 2 days 19 hours 59 minutes
Affected Components:
Data, Research & Reporting Question Pro
Update

November 01, 3:01pm EDT

November 01, 3:01pm EDT

We are investigating an issue with QuestionPro which is impacting both access to the survey software to manage surveys, as well as any associated QuestionPro surveys that are currently active. We’re working with the vendor to get an estimated time of restoration.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Resolved

November 04, 10:00am EST

November 04, 10:00am EST

Question Pro is back online and performance has returned to normal. If you're still experiencing issues, please completely close your web browser and reopen. You may also need to clear your web browsers history/cached files to avoid any issues with Question Pro surveys, forms, and pages loading. Please contact the IT Support Center at itsc@vcu.edu or call (804) 828-2227 if you have any questions, issues, or concerns.